Casino.com Review

Casino.com is a casino and live casino combination. You won’t find sports
betting or poker, but you will have access to some of the best Playtech gaming
around including an impressive sized jackpot slots area hosted on both the full
website and in the mobile casino. Banking is fee-free, and approvals are
typically within 72 hours and are expedited for VIP players.

Deposit Methods

The Breakdown

Overall

Simply stated, this is a good all around casino. It’s run by a reputable
company; it has plenty of Playtech gaming, free banking, plenty of bonus
reloads, and an app for mobile players. Anyone that doesn’t like the products by
Playtech may not want to give it a try, but everyone else should appreciate the
service.

Game Variety

The assortment of table games, slots, and casual games is there. However,
Playtech is the only company used so all of the slots will be Playtech titles,
which leaves out some other player favorites. Additionally, video poker is
narrowed down to one choice on mobile devices.

Banking

Looking at the list of available financial providers for deposits, you can
see how well players are serviced regardless of their geographic location. We
also like the “no fee” banking. The approval process could be whittled down
slightly from 72 hours for most players.

Bonuses

Most of the reward opportunities are in the form of a deposit match, but
there are special promotions that do open up contests to everyone based on
wagering and not banking. The 40 times rollover seems high but is on the bonus
amount only so; it could be worse.

Custmer Service

Some questionable negative comments by one-off forum posters give us pause,
but we think the more accurate depiction of a friendly and helpful service
department that’s provided by the more experienced online players is probably
much more accurate.

Mobile Casino

Access from a mobile browser provides a good mini gaming experience, but the
option of an official Apple “app” provides more benefit to players. There could
be more games for play on the go, though. The video poker section is removed,
and less than 50% of the live dealer tables are also notably absent. With more
mobile activity these days, additional selections would be helpful.

Overview of Casino.com

Known for Television and Sponsorships

Casino.com is owned by Mansion Casino Limited, a Gibraltar based company,
that launched in 2003 and currently has three other active websites including
Slotsheaven.com, MansionCasino.com, and MansionPoker.com.

From all accounts, this is a reputable and stable company that provides an
above average service to its loyal players. It’s licensed by the
Gibraltar Gambling
Commission as well as the UK Gambling Commission.

Another way you may know of Mansion is through its
Poker Dome
Challenge series, an Emmy Award-winning, 26 episode series produced in
conjunction with Fox and aired in 2006 to 2007. The show featured players from
around the world competing for a top million dollar prize that was ultimately
awarded to a poker amateur from Des Moines, Iowa.

If you didn’t catch the show, you might still be aware of Mansion’s name
through its Premier League sponsorships that go back to 2006 as the official
shirt sponsor of the Tottenham
Hotspur Football Club. This year, it signed on to be the official club
sponsor of the Lincoln Red Imps, a
Gibraltar Football Club.

Restricted Countries

Players from most regions are open to register and use casino.com’s service,
but residents of the United States and any of the following locations are
restricted.

Low Minimum – High Maximum

With some of the financial providers used by this site, you can transfer in
as little as $10 to your betting account or as much as $50,000 at a time.
$50,000 is the magic number, though. The monthly cash out limit in total is
$50,000 for VIP players ($22,500 for everyone else).

The Website is Familiar

If you shop around the internet casino world, you’ll note some familiarity
with this website. It has a standard set up with scrolling video at the top and
gaming right underneath. The name, casino.com, is generic so there’s nothing
theme-related, but you will notice some familiar cartoon characters crop up that
you may have seen elsewhere. Nothing is truly noteworthy, but everything is
designed with the player in mind. It’s a straightforward site with large
graphics for easy identification. It doesn’t feel dated or neglected but,
rather, it’s fresh and modern.

Playtech is Your Choice

You won’t find a plethora of software companies combined to expand the casino
catalog. This is a Playtech operation featuring many player favorites like the
DC Superhero Jackpot series with Man of Steel, Batman, and Green Lantern plus
other themes that range from TV to celebrities to fairy tales. Oh, and it
doesn’t hurt to have 51 progressive jackpots from which to select too!

Bonuses & Promotions

Without getting too granular here, we do want to provide you with just a few
important notes regarding the casino.com bonus program and some of its
stipulations. There are quite a few notes in the promotions area, and we suggest
that you read through everything before you accept any reward offer. You’ll want
to know specific wagering requirements, and all of the betting do’s and don’ts,
so you don’t miss out on a good payout.

• Rollover for deposit match bonuses: 40 times
• Rollover applies to: free play cash only (not deposit)
• Rollover for free spins: 20 times
• Rollover contribution: 100% through slots and scratch cards; 0-25% on
  all other games
• Welcome Bonus and Free Spins Deposit Stipulation: only available to
  players using credit, debit, bank transfer (or other banking methods), Boku
  or Paypal

Welcome Bonus – No Deposit Free Spins

Although you’ll see two welcome bonuses including this no deposit free spin
opportunity, new players can take advantage of both and then the spin count will
be raised significantly. Without a deposit, newly registered customers can
receive 20 spins on the Age of the Gods game without even transferring in
anything to their betting account. There’s a maximum of $100 that can be won
after a 20 times rollover is met and those winnings are issued as bonus money
that’s only good for the Age of the Gods slot games as well.

Welcome Bonus – 100% up to $400 plus 180 more Free Spins

The matching deposit bonus is good for the first transfer into a new betting
account and requires at least $20. The wagering requirement to open up the bonus
to cash outs is 40 times, and it applies to the bonus amount only and not to the
bonus plus deposit. When you’re trying to satisfy the rollover, your deposit is
used first, and you only get to the bonus funds if that deposit amount is
depleted.

Red or Black – Every Wednesday

This weekly promotion gives players the option to select from one of two
bonus offers:

• Red: 100% deposit match up to $400 with a minimum $20 deposit and a 40 times
  rollover
• Black: 50% deposit match up to $400 with a minimum $20 deposit and a 20 times
  rollover

Make Your Match – Once Monthly

Some people like deposit matches so, in addition to the Wednesday Red or
Black promotion, there’s a once monthly opportunity that’s very similar to the
welcome bonus and the 40 times rollover it carries. The majority of players can
claim a 100% match up to $500, but VIPs get a higher ceiling of $1,000.

Bonus Barrel – Weekday Deposit Matches and Weekend Cash Back

During the week, players are offered their choice from one of three different
matching rewards based on their deposits and, on the weekend, there’s a 10% cash
back program that’s good for up to 10% on losses. The deposit awards have the 40
times play through, but the cash back is real cashable money.

Limited Time Promotions

There’s a current promotion called the Monster Mashup offering players a
total prize pool of $240,000 just for slot play. Their betting equates to entry
tickets, and then winners will be selected based on those tickets. Cash prizes,
including a weekly top $6,000 award, are included in the game. We don’t want to
get into great detail as this is a limited time tournament but, it should give
you a good idea of the types of value added opportunities that casino.com
provides.

Refer a Friend

This is a standard promotion that many casinos have but, instead of basing
the reward on a percentage of the friend’s deposit, there’s a flat $50 bonus
with a rollover.

VIP Program

All players start earning loyalty points that coincide with their betting,
but there’s a lot of benefit to being a higher level VIP with this site as well,
the first being faster payouts. VIPs receive payouts in about half the time as
everyone else. The top level members receive VIP trips, special gifts, loyalty
level bonuses, personal cash back offers, and more. If you’re going to be a
regular online bettor, it makes sense to rack up those points and reap the
benefits.

Banking: The Choices Are Yours

Don’t expect to see a small sampling of credit cards, an e-wallet, and a
prepaid method on this casino. There’s an extensive list of banking
opportunities. There are a few like credit cards, PayPal, and Neteller that are
promoted more than others. In fact, when you go to the payment methods page,
those three as well as Paysafecard and Envoy warrant their own menu items but,
pull up the deposit options tab, and you’ll scroll down a few pages.

Some of these are currency-specific, but many of them will be solid options
for most players regardless of their location.

Deposits

There are no posted fees for transferring money into your player’s account
with any of these financial providers.

• Visa
• Skrill
• Neteller
• EntroPay
• Paysafecard
• EcoPayz
• Boleto
• Lobanet
• WebMoney
• Safetypay
• AstroPay Card
• Sofort
• Bitcoin
• Citadel Instant Banking
• Bank Transfer

Withdrawals

This site has a different setup when it comes to payouts. Most of its
competitors offer a standard internal approval time with the total turnaround
time extended depending on the payment method that’s being used. Here, cash out
ceilings and processing depends on the currency and VIP status.

The higher your VIP status, the more banking you’ve probably done with this
casino, so you reap the benefits of higher monthly limits and faster payment
processing.

Before we even get to the different payouts, new players may have an
additional 72-hour delay, as they need to submit one-time identity verification
documents. The entire process is detailed in the “withdrawal policy” area but,
the faster you get everything in, the quicker they’ll turn around your payment.

Processing Times – Bronze, Silver, and Gold Tiered Players

Processing Times – VIP Status Players

The casino may take up to five days for larger withdrawal requests, and
instant banking transactions are far from instant as they may tack on 6-12 days
extra.

The Casino

Game Variety:

There are a few things that liven up this casino and the variety it offers.
One is the slot area where some recognizable themes may even take you back in
time like The Six Million Dollar Man and The Love Boat. The other is the Casual
Games area where you’ll find 46 games that are all over the board. Scratch
cards, Heads or Tails, Rock Paper Scissors, Pinball Roulette, Derby Day Horse
Racing. We’ll get into more of the options, but this site does a great job of
accommodating all kinds of casino players from slots to video poker to table
games and beyond.

Audio and Video Quality

The quality will vary depending on the game, but there are plenty of the
newest, high tech video slots and specialty games. The graphics are crisp and
clear, and we had no issues with loading them. Even reviewing the graphic cards
was a speedy process.

Here is the software of choice:

• Playtech

Mobile Casino

223 total gaming opportunities are hosted in the mobile casino, and you can
access them through your mobile browser as the site converts easily for
smartphone or tablet use. Casino.com also has an app available in the Apple
Store for anyone who prefers that format. There’s a good sampling of most of the
casino, including the live dealer tables. There isn’t a video poker section, but
we found one lonely Jacks or Better Multi-hand game hidden away when we pulled
up the “all games” section. The mobile casino is almost better for progressive
jackpot seekers as there’s a designation of the currently posted prize for every
game, that’s not available on the full website version.

Slots

It’s not the largest slot area we’ve seen but the games more than make up
for any lack in quantity. The themes are all over the place providing something
fun for everyone. What we especially like is the big jackpot section.
Unfortunately, currently posted top prizes for progressive jackpot games only
appear in the mobile casino. You have to search one by one if you’re on a Mac or
PC.

Some recognizable names:

• Superman II
• Robocop
• Batman and Catwoman Cash
• Who Wants To Be A Millionaire
• Pink Panther
• Marilyn Monroe
• The Mummy
• Chippendales
• Little Britain
• Britain’s Got Talent
• The Winnings of Oz
• Bounty and the Beanstalk
• Piggies and the Wolf
• Adventures in Wonderland Deluxe
• Space Invaders
• Sherlock Mystery
• Vikingmania
• Ghosts of Christmas
• Tres Amigos
• Queen of the Pyramids

Jackpot Progressives

31 is a great number to have for play on the go. We’ve seen more and bigger
payouts, like million plus prizes, being awarded to smartphone bettors. The
following are some of the currently posted jackpots that, of course, will be
updated regularly.

• Jackpot Giant: €8.7 million
• Beach Life: €828K
• Gladiator Jackpot €443K
• Age of the Gods Furious 4: €362K
• Fairest of them All: €292K
• Sweet Party: €221K
• Funky Fruits: €221K
• Leprechaun’s Luck: €874K
• King of Olympus: €362K
• Frankie Dettori’s Magic Seven: €99K

Incidentally, all of the jackpot games that we’ve mentioned are available in
the mobile casino.

Video Poker

You won’t find a video poker section on your mobile device, but there is a
Jacks or Better Multi-hand game in the casual games section.

• Mega Jacks
• 2 Ways royal
• Aces and Faces
• All American
• 4 Line Deuces Wild
• Joker Poker
• 10s or Better
• Jacks or Better 10 Line
• Aces and Faces 25 Line
• Deuces Wild

Casual Games

We like this section. Not only are there many options but they’re some of the
better specialty games that we’ve come across. Even the scratch cards are not
the simple graphic based games that tend to be more cartoon looking; there are
selections like The Mummy that resemble a video slot with realistic images.

• Virtual Horses
• Cash Blox
• Spin A Win
• Keno
• Pop Bingo
• Bonus Bowling
• Gladiator Scratch
• Mini Roulette
• The Six Million Dollar Man Scratch
• Football Mania

Table Games

This is another section that has above average variety. All of the top games
like Blackjack, Roulette, Baccarat, and Poker are covered, but they also come
with some interesting variations.

• Buster Blackjack
• 1000 Diamond Bet Roulette
• Cashback Blackjack
• Age of the Gods Roulette
• Caribbean Stud Poker
• 3 Card Brag
• Craps
• Baccarat
• Blackjack Peek
• Tequila Poker

Live Casino

In addition to some of the regular games, this live dealer section also
offers Baccarat with some no commission options. The full casino suite on PC or
Mac includes:

• Roulette
• Roulette Diagonal
• Blackjack
• Unlimited Blackjack
• 3 Card Brag
• Casino Hold ‘em
• Hi-Lo
• French Roulette
• Baccarat
• Baccarat – no commission
• Mini Baccarat
• Mini Baccarat – no commission
• Baccarat – VIP

Customer Service

• Contact Email: [email protected]
• Contact UK Phone: 0800 9012 483
• Contact International Phone: +350 200 44793
• Live Chat: available 24/7

The impression of the service that any business provides is always subject to
interpretation but, when we gauge the level of a casino’s customer support, we
like to look at trends and not one off comments. Remember, you have some players
who have lost who aren’t going to be happy with any answer no matter how
friendly and courteous it’s presented.

There’s an odd trend in service feedback regarding this site. It’s rated very
high by players who are extremely active in online gaming forums. These are
people who have submitted hundreds of reviews on casinos, particular games, and
ownership. They like this site and have experienced good interaction.

On the other side, you have a repeated quote “customer service is appalling”
that comes up a few times as well as other variations of that but, further
research shows that the postings are all coming from people who have only posted
one or two times maximum.

If we play devil’s advocate, there could be merit there but, in our opinion,
it’s suspicious, and we rely more on the experienced reviewers rather than
one-time comments that are the same, word for word.

Summary

The experience that Mansion Casino brings to this site is evident as it ticks
all of the right boxes from bonuses to banking to plenty of gaming options.

You would have to figure that a company that thinks outside the box with a
first of its kind TV show and plenty of sponsorships to attract name recognition
is going to produce an above average betting experience, and you’d be right.

The website is nothing to write home about. It’s lighthearted with characters
and video representations, but we’ve seen the same thing through competitors.
It’s a standard platform that should be familiar to most people.

On the financial end of things, those annoying transfers that are necessary
to fund a betting account, there’s a long list of options that accommodate
players from different regions, and it even includes Bitcoin. The minimum
deposits are small so that should satisfy everyone as well. Payouts are
relatively quick but could be faster to keep up with the 24-hour turnaround that
some newer sites are now offering.

Casino.com expedites approvals for VIP players and promotes a within three
day period for everyone else, but that turnaround could be abbreviated even
further.

Here’s what we like about the bonus program – it includes something not
directly related to a deposit. Welcome bonus matches, reload offers, they’re all
standard, and there are obviously people who appreciate them, or they wouldn’t
be so prevalent, but the limited time promotions that convert betting to entry
tickets is a nice touch.

As far as the gaming end of things, experienced slot players who know their
stuff will either love the Playtech casino or will leave it alone. Slot players
are educated on the software companies and the games they provide and do have
preferences.

Anyone new to the game should enjoy the collection as there are hundreds of
slots, with some featuring very familiar titles, plenty of table games, and the
casual games grouping should be unique and appealing to both seasoned veterans
and newbies alike.

Although the mobile site via browser access is just fine, some iPhone users
will be excited about a dedicated casino app that they can download from the
Apple store. It’s not necessary for a good “play on the go” experience, but it’s
an added benefit for some.

Verdict

This casino is approaching its 10th anniversary but feels fresh and new with
a bright and well-organized website, relatively fast payout approvals, plenty of
promotions, and some of the best Playtech gaming around including more than 50
progressive jackpot titles. Banking is fee-free, there are plenty of reload
bonuses and other contests and, if you head over to the Apple store, you’ll find
a casino.com app.

FAQ