A Comprehensive Review of Casino Cruise

Casino Cruise is an online casino riding the waves of change in the online gaming industry since 2014. This cruise-inspired site is owned and operated by EveryMatrix Software Ltd, forming part of OddsMatrix Limited Casinos. When first hearing about this brand, we couldn’t wait to see what was on deck.

Upon arrival, Casino Cruise appeared to be fresh with a unique design. One thing that caught the eye immediately was the huge list of casino games. To admit, we immediately wanted to jump on board this ship to see what else was cooking. As most would know, Net Entertainment and Microgaming are some of the leaders of the pack, and this is who Casino Cruise opted to go with. They also decided to add a handful of other well-known software suppliers to the mix a such as NYX Gaming, Evolution Gaming, Play n Go, Lucky Streak and Quickspin. We believe Casino Cruise can make a massive splash in the market with its variety of currencies, games options, solid bonuses, fast customer service and strong security. To get this far, they should look at a few minor improvements here and there.

The online casino may be a newcomer, but they are already giving the competition a good run for their money. This can easily be backed up based on the site’s high-end graphics and an insane amount of games. We especially appreciate the Cruise Ship theme filled with cool images of ship wheels, ocean liners and executive staff all decked out in crisp uniforms. Nice touch.

Although everything at Casino Cruise looks quite promising, we are here to find out what goes on below the decks. Is this online casino likely to swim sink in your estimations?

Below you will find our complete review of Casino Cruise. As with all our online casino reviews, our main mission is to provide you with an accurate, honest and unbiased opinion. Like most things in life, we can only get the true value of something if we weigh out all the pros and cons. This is exactly how we reviewed Casino Cruise.

First, we check out the game variety to see if both veteran and new players will come back for more. This is followed up by the range of payment methods available for deposit and withdrawal purposes. Making our way to the welcome package and special promotions is next on our list. We conclude by taking an in-depth view at customer support services, and scroll through each page to give an honest rating on the user experience.

Take a look at our feedback on this site to provide you with a clearer picture of it all. You can be sure that our thoughts and opinions from our reviews are completely truthful and compiled with your best interest at heart. Even if we have to mention the bads, you can be sure we’ll add it!

Deposit Options

Ratings Breakdown

Overall

Casino Cruise was certainly one of the more positive reviews we’ve ever done. Why? Everything checks the list for safety and security. We simply couldn’t ignore the massive selection of games, and checked to see if all is safe with a quick look at its eCogra certification. This is probably the most crucial factor for any casino since the games are the main attraction at any gambling site. All personal and banking information is also covered by SSL encryption.

Let’s take a look at some more of the good stuff. Casino Cruise steered their site into a popular port with value for money promotions, good customer support and a solid list of gaming options. The greatest standout factor by far is the design of the site. This really differentiates Casino Cruise from others in a crowded market.

The only leaks found in the hull were minor: The two-week period to complete wagering requirements on the welcome bonus, withdrawal limits, customer support timeframes and few banking options. Most other sites will give you roughly 30 days to meet playthrough, so this really put a damper on our spirits.

To sum it up, we can say that Casino Cruise is one of the better options out there. A lot of effort has been put into the design and games selection. So for those looking to play lots of different slots or table games, the casino does truly cater to you.

Game Variety

This is probably the third time mentioning this, but we were quite impressed by the vast selection of casino games available. It also doesn’t hurt to mention that these games come from multiple software providers. This means you have access to animal, ocean, adventure, holiday and sports inspired games, among other great themes. The interface featuring all these games is easily searchable and well organized by category.

Another unique touch is the addition of several live casino games, allowing you to interact with a real dealer through live chat. We must admit, when comparing to other sites, Casino Cruise’s 72 live games has much more variety. The casino also made sure to appeal to poker fans, and adding these deserves a pat on the back ( most online casinos wouldn’t even bother). The reason why Casino Cruise hasn’t scored a full 5/5 is due to the lack of scratch card games visible. We simply couldn’t find any.

Banking

The site has a few banking options. While we expected to see a huge variety of methods, this was not the case. What was found were some eWallets, like Skrill and Neteller, and credit cards, like MasterCard and Visa. In all honesty, these are pretty much the standard offerings these days. The truth is, we had to do a bit of searching to find them listed. You can see what we mean by this by looking under the Support tab (the payments section hidden beneath). On the other hand, the site offers a handy FAQ informing you on how long you can expect to wait for your winnings.

Another thing worth mentioning is that the withdrawal limits at are not the best in the industry. The most you can withdraw per week is $5,500 and $22,000 per month. If you happen to hit a massive win worth $100,000, the casino will release your winnings in installments. Casino Cruise could definitely do with a much larger payments list and increasing some limits. They could also, perhaps, look at a tab that directly links us to this section.

Bonuses

The welcome offer bonuses are above par with a mix of additional free spins on select slot games. Other rewards come in the form of reload bonuses, holiday trips and free play Fridays. It seems that there is always something cooking in their promotions section.

As mentioned above though, the time to meet playthrough on these bonuses is only limited to two weeks (or less). These will need to be turned around at least 40x before any cash outs happen. They do slightly deviate from competition with this wagering requirement, but not by much. We’ve seen casinos offer as little as 25x, but this is more than rare. For these reasons, they are rated with 4/5 for bonuses, mainly due to variety

Customer Service

Casino Cruise doesn’t let down when attending to player queries, and that’s a good thing. A selection of customer support options is made available on the site, along with a thorough FAQ section. Looking through this suggests that the casino covers a boat-load of questions players may seek an answer to. They even explain the technical stuff, like minimum system requirements for mobile and PC. We appreciate that Casino Cruise lists support via call, email and live chat. Regardless if they check all the boxes, we were let down that support is only available during certain hours. This makes us deduct one point for what could’ve been a full 5/5.

User Interface

Casino Cruise managed to avoid the standard flat design that plagues several online casinos. Instead, they developed a unique ocean-cruise theme. Backgrounds and surfaces appear textured, while the palette of colors spread across the game options making site is vibrant and welcoming. The cruise theme may appear a little over the top for some players, but we found the overall layout to be fresh, fun and exciting.

The top menu allows for easy navigation between the promotional offers and games, while the giant main window highlights the best promotions of the day. There are additional links and promotions located in a submenu below this, along with large game menus highlighting popular offerings. Since we’re always up for a chat with support, we liked that the live chat option was readily available on each page. These are great perks for usability, but we didn’t forget that banking options weren’t that easy to find.

Slots

Casino Cruise offers a list of over 1200 games of which 600 (more or less) are slots. We weren’t expecting this many, but the casino made sure to go big or go home in this case. The theme of every slot title is unique, the sounds and visuals are realistic and the gameplay functionality appears to be smooth. Those looking for diversity will find a variety of payline structures and loads of bonus features here.

The slot collection consists of classic 3 reel slots, 5 reel slots and progressive jackpot games. The casino doesn’t really place much emphasis on jackpots, with only a few titles to rave about. Slot variations are also what appears to be randomly placed on the homepage at first glance. We didn’t immediately notice this, but the games are categorized in a grey and white sub menu just below the search bar. If you know the name of the slot you’re opting to play, the search function will come in handy. Otherwise, if you happen to miss the sub menu, scrolling through an exhausted list of games can be daunting.

Like other casinos, Casino Cruise allows you to play slot games for fun before forking out any cash. Selecting fun mode will open a new page along with several options situated on the right-hand side of the game. We like the customizing aspect here to enter full-screen mode, plus the live chat feature and star icon (allows you to bookmark a game as one of your favorites).

You will find the latest winners posted above the search bar containing the win amount and the game played. This was quite a nice addition for us to see which games have recently paid out.

For your benefit, we’ve included the entire list of slot games offered at Casino Cruise. Each of these are separated by classic 3 reel slot machines, modern 5 reel video slots and progressive jackpot games. Unfortunately, none of the games are listed alphabetically on the site, but you will find them organized from A-Z for your convenience below:

Classic Slots

• 5x Magic
• Ace of Spades
• Beetle Frenzy
• Bell of Fortune
• Gift Shop
• Golden Goal
• Irish Gold
• Jackpot 6000
• Lucky 8 Line
• Lucky Diamonds
• Magic Love
• Mystery Joker
• Pirates Gold Deluxe
• Speed Cash
• Wild Melon

Video Slots

Jackpot Slots

• Arabian Nights
• Cosmic Fortune
• Divine Fortune
• Gunslinger
• Hall of Gods
• Mega Fortune
• Super Lucky Frog

Casino Games

This online casino seems to stock the full range of slot games, from both Net Entertainment and Microgaming, with loads of other software provider games. For table games though, we weren’t too surprised to find no Craps or Baccarat games (The games menu is a dead giveaway). Besides this, the selection of blackjack and roulette is decent enough.

Like slots, table games can also be enjoyed for fun. What we enjoyed here is that you can change the layouts of certain games. Mess around with the settings a little and you’ll notice the “last played” option at the bottom of the screen. This naturally took us to a slot game previously explored in free mode. We must add that the collection of table games is far more extensive than found elsewhere. It’s perhaps what the casino had in mind to hook table game players?

All blackjack and roulette games are neatly categorized under the table game section, along with other variations. These are not listed alphabetically as we would have hoped for, and which would have made searching so much easier. For those who know the title of the game, the search bar really helps out. If you’re not sure of the game name though, it can be a bit of a hassle to scroll through dozens of thumbnails. Let’s look at the A-Z list to save you some time by manually searching.

Table Games

• American Roulette
• Baccarat
• Blackjack Low Limit
• Caribbean Stud
• Casino Hold’em
• Casino Stud Poker Casino Hold’em
• English Roulette
• European Roulette
• French Roulette
• Mini Baccarat
• Oasis Poker
• Pai Gow Poker
• Pontoon
• Punto Banco
• Red Dog Progressive
• Single Deck Blackjack
• Texas Hold’em

Video Poker

• All American 1 hand
• All American Double Up
• Deuces Wild 1 hand
• Deuces Wild Double Up
• Deuces Wild Multi-hand
• Deuces Wild Video Poker 1 hand
• Jackpot Poker
• Jacks or Better 1 hand
• Jacks or Better Multi-hand
• Joker Poker Multi-Hand
• Joker Poker Multi-hand
• Joker Wild 10 hand
• Joker Wild Single hand

Unlike most other sites, Casino Cruise opted to host a range of specialty games, listed as ‘Other Games’. You’ll also come across a section for scratch card games only. When looking for a few listings, there were none featured. Frankly, this was quite a disadvantage in our eyes. For clarity’s sake, and to see what other games Casino Cruise has, check out this list below.

Other Games

• Bonus Keno
• Bubbles
• Bugs Party
• Flying Pigs
• Hall of Fame
• Hole in One
• Marbles
• Scratch Ahoy
• Super Wheel
• The Lost Pyramid
• Treasure Hunt
• Tribble
• Triple Chance Hilo
• Triple Wins
• Triple Wins Star Ticket
• Zodiac

Live Dealer Games

It seems like Casino Cruise is competing with other live casinos by offering a live platform as well. It’s good to know that the live casino is available 24 hours a day and 7 days a week, since all live games are broadcasted in real-time. The hostesses appear to come from a pool of NetEnt and Evolution Gaming talent, and are rather professional in approach. In terms of diversity, we couldn’t fault Casino Cruise here. There are over 70 different versions available in the Live Games section. To give you an idea of what to expect, check out this list below.

Live Games

• Auto Roulette
• Baccarat
• Baccarat VIP
• Blackjack
• Blackjack Diamond VIP
• Blackjack Fortune VIP
• Blackjack Grand VIP
• Blackjack Multiplayer Common Draw II
• Blackjack Party
• Blackjack Platinum VIP
• Blackjack Silver
• Blackjack VIP
• Blackjack White
• Caribbean Stud Poker
• Casino Hold’em
• Dealer Roulette Standard
• Double Ball Roulette
• Dream Catcher
• European Roulette
• European Roulette VIP
• French Roulette
• High Roller Roulette
• Immersive Roulette
• Live Blackjack
• Roulette
• Speed Baccarat
• Three Card Poker High Roller Standard Blackjack PRO
• Turkish Roulette
• Ultimate Texas Hold’em

Banking Options

Casino Cruise didn’t quite blow our minds with a limited amount of banking options. Based on our views on the game selection, we were hoping to find a much larger list of payment and withdrawal methods. Although this may be an initial snag, the casino does, however, cater well with 26 different foreign currency selections. Just an FYI, we suspect that banking options will depend on the country you reside in. So in this case, be sure to check out what the casino lists for payments and withdrawals to get a better idea. Moving on to the payment processing times, we give Casino Cruise a thumbs-up for adding this info on their site. This, and answers to additional fees, are what we were searching for (we happened to stumble on it within the FAQ section). Great job.

If we have to nitpick, the only downfall is the limits placed on weekly and monthly withdrawals. Other than that, all’s well with the processing times at above average speed at 24-48 hours. Card payments were noted to take up to 24 hours, but this is dependent on whether if your casino account is verified.

To clarify, Casino Cruise requires you to send a few documents for verification. This will include a copy of your ID, passport or Driver’s license and a copy of your most recent utility bill (not older than 3 months). When using a credit or debit card to make deposits, they will also ask for front and back copies of your card before dishing out withdrawals. Let’s explore the type of deposit and withdrawal options below (or check to see if it differs based on your country).

• Bank Transfer
• MasterCard
• Visa Card
• Entercash
• Trustly
• Zimpler
• Euteller
• Skrill
• Neteller

Bonus Promotions

When it comes to the welcome package and promotions, Casino Cruise is not the shy type. For first timers, the $1,000 welcome package spread across the first 4 deposits plus 200 free spins, is certainly a treat. These spins are dished out over 10 days, and only kicks in after you made your first deposit.

Moving on, we browsed through the T&C’s of the welcome offer, and found that the bonus requires a 40x turnaround to meet playthrough. As an upper limit for the industry standard (30-40x), it remains within reasonable bounds. Looking at the welcome package in more detail, it is a 100% match up to $200 on the 1st deposit, a 50% up to $200 on the 2nd and a 25% match up to $300 on the 3rd third and 4th deposits. The only leak in their welcome package is that bonuses need to be cleared in 2 weeks or less. This makes it quite a task to achieve as most other casino sites give you a grace period of 30 days to do so.

When venturing through other promotions, we were pleased to see how well they catered to loyal players with a list of ongoing promotions (both weekly and monthly).

A further 25% match bonus up to $100 kicks in every Tuesday. If you manage to make two deposits during the week, you will also receive a small gift (bonus) from the casino every weekend. Other cool promotions we stumbled upon include an exclusive ‘Win a Cruise to the Mediterranean’ promotion. On the flip side of the coin, the Loyalty Club is rather standard. Here, rewards come in the form of 1 loyalty point for every $10 wagered at the casino.

On to some positives. It’s good to see the Captain’s Club program in place aimed at VIPs. This club offers dedicated customer support, exclusive weekend promotions, anniversary gifts, birthday bonuses and a few other gigs. While this is becoming a norm at top online casinos, we still appreciate that Casino Cruise makes a good effort to look after the big guys.

Customer Support

It’s clear that Casino Cruise covers all its bases when it comes to customer service options. We got in touch with the staff in a matter of minutes through email, telephone and live chat. Before we headed down this road though, a little read through the extensive FAQ section had us finding answers to most of our questions.

The support service isn’t available around the clock as of yet, though we’d like to see Casino Cruise exercise more flexibility in this regard. Interestingly enough, when chatting with one of the casino agents, it’s said that they are looking into this in the near future. As to when this will happen, no one cannot confirm for sure. Once they decide to up their game with a 24/7 customer service operation, you can be sure to see our ratings change. Besides the time frames for support, the reps come across as well trained to handle any sort of query you can throw at them.

A plus in our books is the fast response times for all methods of communications listed above and below. Not to forget, something that also caught our attention was the multiple language selections. English, Swedish, Dutch, Finnish and Norwegian players can easily browse through the casino site in their native language.

Phone Support

• Number:+1 6475575087 (Canada)
• Number:+356 27780982 (Malta)
• Number:+61 384004643 (Australia)
• Number:+43 720884256 (Austria)

Email Support

• [email protected]
• [email protected] (Documents)
• [email protected] (Complaints)

Live Chat

• 24 / 7 available from the website

Conclusion

As you can un-doubtedly tell from our words, we were impressed with this online casino as a whole. Casino Cruise is a well-designed online casino with a vast collection of games and a wide range of currencies to choose from. Though the payment methods and customer support timeframes may be limited, the casino seems to be making an effort to up its game. The bonuses are generous, and the mix of ongoing promotions may just hook you as a loyal player.

The only drawbacks we could find were few, to be honest. To refresh, these were the withdrawal limits, the 14-day grace period on wagering requirements on bonuses, the support time frames, limited banking options and the fact that not all the games were listed on their site. Despite these shortcomings, the user interface is unique, and we could navigate our way around without the help of support. If we were to add anything else to the site, it would be more language options, as Casino Cruise only offers 5 languages as of right now.