A Complete and Honest Review of Casino Heroes Online Casino

Three island challenges, boss fights, and the magical currency of rubies. If you’re confused, I’m going to help you to make sense of it all.

Casino Heroes strives to stand out from the pack by sending players on missions for prizes. It’s a clever premise that rewards players for successfully conquering each challenge by providing them with free spins and other prizes.

Aside from the adventures, players will find several hundred slots and casino games, including live dealer tables and video poker options.

A minimum £10 deposit is all it takes to set off on the first adventure, and if you’re lucky enough to accumulate your rewards, your payout should be approved within 24 hours and in your possession in less than five days.

If you enjoy bonuses, there are new player offers, but the focus is primarily on the adventure mission concept, with additional perks like “double your speed” rewards as part of the overall promotional program.

Casino Heroes is fully licensed and regulated by three of the top agencies. It is open to players in several countries, except for the United States and seven other jurisdictions.

Ratings

Overall

It’s always a pleasure to review a betting site that offers its players something new and different. Casino Heroes has an exciting theme and unusual way for players to collect loyalty rewards and that makes it stand out. While banking could be expanded to offer more alternative methods of funding, it’s fee-free (if you limit yourself to three payouts a month) and has a relatively quick 24-hour internal processing. You’ll be able to find many of your favorite games, as the casino hosts five hundred slots and table variations, plus some live dealer action as well.

Game Variety

The list of slot games puts CasinoHeroes.com somewhere in the middle when it comes to online casinos. It’s not the smallest, but it doesn’t come anywhere near the one-thousand-plus games that some of the newer sites tend to offer. While the actual casino varies greatly depending on location, the slot banks do have plenty of jackpot games, a wide range of themes, and can be played at different denominations. The table games cover the basics plus add a few fun twists, but there’s always room for more. Video poker is in the same boat, and specialty games are missing from this casino.

Banking

I’m deducting one star for two reasons. The first is that this site puts forth a relatively short list of banking options. There isn’t even a prepaid paysafecard alternative that is popular with some online players, nor is there a Bitcoin alternative. It’s surprising that there would be just credit cards, e-wallets, and Trustly for UK players when so there are so many good viable financial options that could be added. The second reason is for lacking a dedicated banking page that details all of the deposit and withdrawal methods and the pertinent features for each.

Bonuses

The welcome bonus gives new customers an option of a deposit match or batches of free spins if they’re willing to deposit more into their betting account. It’s a step above what many sites offer, but nothing unusual. Things get much more interesting when you look at the overall premise of the site and the ways to earn additional free spins and other bonus rewards by playing games and traveling through three different virtual islands. It’s a fun game and takes things to the next level, especially for players used to traditional online loyalty programs that don’t provide many benefits.

Customer Service

If you look at the quality of customer service alone, the rating would be even higher. But I was compelled to lower it because the department isn’t open 24 hours a day and is not available for phone inquiries.

User Interface

I’ll say this a few times throughout this review, but the best feature of website usage itself is the fast and complete loading of all of the games. I can’t tell you how frustrating it can be to look through slot banks and have to keep asking the site to load more after every ten games appear. It’s even more “fun” when there are over a thousand games to review, let me tell you. CasinoHeroes.com does this well, and is equally as convenient on the mobile site as it is on PCs or laptops.

The Basics About Casino Heroes

It’s fitting to have a website called Casino Heroes owned by a company named Hero Gaming. The ownership group was founded in 2013, and CasinoHeroes.com was the first of three gambling sites launched by the company.

Casino Heroes hit the internet in 2014 with a focus on Scandinavian countries, although the list of acceptable regions is quite lengthy. The Japanese market was targeted next, with the launch of CasiTabi.com in 2015, and Betser.com followed in 2016 for sports punters.

Hero Gaming takes an innovative approach to internet betting with custom features for players. It utilizes some different software providers, and the adventure quests take things to the next level with a fun, unique, and ongoing twist to standard wagering.

Everyone is accepted except for players from the United States, Italy, France, Guyana (French Guiana), Réunion, Guadeloupe, Martinique, China, and Hong Kong.

Casino Heroes is licensed and regulated by the Malta Gaming Authority and the Curaçao eGaming Commission. Players within the United Kingdom are under the governance of the UK Gambling Commission.

The Casino Heroes Adventures

While I think that the adventures are fun for players as they enhance the gaming experience and are an unusual way to issue loyalty prizes, they can be confusing. It would be beneficial for players if Casino Heroes would include a “how to” video to demonstrate how they work.

As a video isn’t available, I’ll do my best to explain them to you now that I’ve had a chance to read through everything thoroughly.

There are three islands and various regions. Each island comes with a level of difficulty. Treasure Island is the easiest, Rock of Riches is middle-of-the-road, and Mythical Mountains is the most challenging.

Each island offers either fifteen or twenty treasures and anywhere from ten to thirty-nine bosses.

The treasures are your value-added gifts, and the bosses are there to stop you from claiming them.

Once you complete a region by satisfying the gaming requirements, you meet the boss. You have to win the battle with the boss to be able to move on to the next region. If you’re successful, you also receive a prize to claim on the next island or in the Ruby Store. If you’re unsuccessful, you have to keep trying, but you do get to claim a five-free-spins consolation prize.

There is a progress bar so you can monitor how much headway you’re making across the region. You only need a minimum of £.20 bets to keep moving forward.

Rubies are the magical currency on the island. You can use them to purchase Hero Spins, Super Hero Spins, or Mega Hero Spins. Alternatively, you can use them in the dedicated Ruby Store.

The adventures take the place of a traditional loyalty club by monitoring levels of play and issuing rewards for reaching different plateaus.

I think it’s a more entertaining way of implementing this type of program, but it could use a more straightforward explanation, as it took me a while to figure out the concept and the ins and outs of the program. While there are some details that I’m probably still lacking, you should get the gist.

Slots

Evolution Gaming, Microgaming, NetEnt, Play ‘n Go, Playson, Push Gaming, Quickspin, and Yggdrasil. If you’re even vaguely familiar with online slots, you probably recognize at least a few of these names, as they’re some of the most prominent online casino software developers out there today.

The slot banks will vary greatly depending on a player’s location, but should average out at about 450 slot games on the full website and just above half for mobile play.

Some of the most popular games, determined by Casino Heroes players, are Gonzo’s Quest, Book of Dead, Vikings Go Berzerk, Starburst, Gemix, and Twin Spin. Other favorites are Crystal Land, Finn and the Swirly Spin, Pied Piper, Twin Spin Deluxe, Viking Gods Thor and Loki, and Pumpkin Smash.

For players who enjoy the progressive jackpot versions (and who doesn’t, right?), there are some millionaire makers in the mix. These prize points will change by the time you read this, but when I wrote it, Mega Fortune was showing a £2.2 jackpot and Hall of Gods surpassed the £2.7 million mark. Other increasing prizes include Holmes and the Stolen Stones at £32K, Divine Fortune at £245K, and Power Force Villains approaching the £60,000 level.

A few slots that you may already know…Guns N’ Roses, Beauty and the Beast, Planet of the Apes, Dracula, The Phantom of the Opera, Fairytale Legends Hansel and Gretel, and Jack Hammer 2.

I like the setup in the slot game banks. It’s extremely fast and efficient. Rather than having to continuously click buttons to reveal a new batch of games to review, everything is unveiled at the start. So if you select “Jackpots,” you’ll see all of the games in that category. It made things even easier on a tablet, as misclicks were avoided when scrolling through the titles.

You can search for one particular game if you know what you’re looking for, but that’s the extent of the sorting features. You have a jackpots menu item, but nothing additional like “bonus round games” or various themes. On some sites, that would cause frustration, but because of the website design and the full loading of all slot options, it’s not a problem, as you can review everything so easily anyway.

Casino Games

Casino games are separated out into Roulette, Blackjack, Table Games, and Video Poker. It’s unusual for a site not to have a separate live casino area, but the live dealer tables are integrated into those main casino sections.

I noted that the casino game areas do vary greatly depending on geographic location. In areas that are open to more gaming selections, there are just under twenty each of roulette and blackjack, and twenty-nine other tables. Video poker can come in as high as fifteen games.

When converted to mobile play, though, these get narrowed down to just a few games in each section.

Because there isn’t a live casino area, you may not realize that these tables are open to you, but I counted fifteen amongst the regular casino tables.

Casino Hold ’em, Money Wheel, Casino Stud Poker, Super Wheel, and a progressive jackpot poker game all enhance the typical gaming collection that focuses on roulette and blackjack.

Specialty games like keno or scratch cards are lacking, but casino players should enjoy the experience. The graphics are bright and bold, making selections more comfortable with less chance of mistakes.

Banking Options

Occasionally, I’ll come across a website that may put some financial services logos in the footer area of the homepage but won’t provide a dedicated banking page. That’s the case on CasinoHeroes.com, and it doesn’t make sense, as everything else is fully disclosed.

Deposits and withdrawals are the essential services of a betting site, and potential new customers should have the opportunity to review the entire product, including their banking options.

I do understand that, just like the games, the banking will vary depending on the location of the player, but that can be noted in a comprehensive listing. I’m talking about things like minimums, maximums, fees, turnaround times, etc. It’s so much more efficient for players to be able to review everything all at once rather, than leaf through the website pages trying to piece together the information.

Now, I will say that there is a mention of a banking page with a link provided within the payments area of the FAQs, but that link doesn’t go to an active page. So maybe the developers are working on launching a new section.

In the meantime, to make sure I provided an accurate listing, I did reach out to customer service, but the live chat was closed, as it doesn’t operate around the clock. On the plus side, though, my email was responded to relatively fast. That was enough to impress, as I can’t tell you how many times I’ve submitted an email to different operators without ever receiving a response.

For players in the UK, I was told that the options are credit cards, Trustly, Neteller, and Skrill. That was the extent of the information, though.

I did review the terms and conditions to put together more details, so the following list should give you some proper guidelines on the methods accepted and what they involve.

Casino Heroes does promote that they turn their internal approvals around within 24 hours for payouts, and then the overall timing depends on the method used.

Deposits

Withdrawal Methods

Bonus Promotions

We’ve established that the “adventures” are the heart and soul of this casino and provide a unique way for players to earn some free spins and other prizes.

There are a few other promotional opportunities as well, though.

When it comes to the welcome bonus, players have their choice of two, and each one has two parts that correspond to the first two deposits made into the new CasinoHeroes.com betting account.

Welcome Bonus Option #1

Deposit one: Deposit a minimum of €10 to get a 100% deposit match up to €50 plus 50 free spins on Starburst

Deposit two: Deposit a minimum of €10 to get a 100% deposit match up to €50

Welcome Bonus Option #2

Deposit one: Deposit €100 or more to get up to 300 free spins on selected games

Deposit two: Deposit €50 or more to get up to 75 free spins on Finn and the Swirly Spin

Let’s talk about rollovers now, as they do apply to any of the bonus awards available to new players.

The wagering requirement on the deposit-matching funds is twenty times, but it applies to the sum of the bonus and deposited amount together. If you deposit €10 to get €10, your twenty-times rollover is set on the €20 total for €400 in required bets needed to fulfill the playthrough condition.

For free spins, the rollover comes into play with any winnings that are accumulated. Let’s say you end up with €50 in profit after completing your free spins; you then need to play those through forty times over. That’s a total of €2,000 in wagering.

Casino Heroes uses what’s known as a sticky bonus. That means that any bonus money is removed first before you receive a withdrawal. If you were awarded a €10 bonus, for example, that €10 is subtracted from your credit balance before a payout is issued.

It’s also handy to know that your real money is used before any bonus funds, and your real cash can be withdrawn at any time without penalty.

Using your bonus money is the only way to offset your wagering requirement, though. You’ll probably want to use it on slots, as they are the only games that contribute 100% to your playthrough quest. Video poker comes in at 30%, and table games will range from 0% to 10%, depending on the game.

Treasure Chest Additions

On CasinoHeroes.com, players’ rewards are kept in a treasure chest. From time to time, the casino will add some goodies to the chest – just because.

For example, the current promotion is a free spins giveaway. Anyone who has made a deposit within the last sixty days and played it through will find the reward of ten free spins on Twin Spin Deluxe in their treasure chest. Of course, the forty-times rollover applies, but it’s always nice to get a gift, right?

Mobile Compatibility

When it comes to mobile accessibility, there are a few ways to access the Casino Heroes website.

If you have an iPhone or iPad, you can download the iOS app.

Alternatively, anyone can use the site just by pulling it up in a mobile browser. I accessed it on an iPad without the app, and it converted to a flawless format. The games loaded instantly, and I didn’t have to continually click a “load more” button. Everything appeared all at once for a more natural review of the gaming selections.

The menu is located at the top right instead of across the top like the full site features, but everything is still there. You can review promotions and participate in the island challenges without needing to pull out your laptop or get to a PC.

Customer Service

Hero Gaming is even creative with its customer service, calling their agents “Support Heroes.” I like the similar thread weaving through the entire site, giving it continuity and many things that allow it to stand out from the rest.

The department does operate on limited hours, though. I tried to access live chat after 24:00 (CET) and had to send an email instead. The department is open 10:00 to 24:00 CET and there isn’t a phone option for players who prefer speaking with someone.

Customer Service:

• Email: [email protected]
• Live Chat: available during designated hours only

As far as the responses go, I was very pleased that my email was responded to quickly. I left it late at night, and in the morning, the answer was there waiting for me. While it did address my primary question and was very courteous, I would have appreciated more information.

I asked about the banking options and any details for each, and was given a list of the available methods but no mention of the minimums or fees. I also let the agent know that the banking link didn’t take me anywhere, and that wasn’t addressed either.

I’m not going to be too harsh about any of this, though. Compared to many other operations, this is a top-notch department. You can’t even believe how many casinos don’t respond to players at all. You shouldn’t have to be concerned about that with Casino Heroes.

Our verdict

I started this review out by talking about the unique theme that weaves throughout the casino gaming. The adventures offer up a unique way for players to receive some perks, but are certainly not required. If you want to register and go straight to your favorite game or try out something new, you can go right ahead. You won’t encounter any required trips across the island and encounters with the “bosses.”

As far as player services go, the minimum £10 deposit and £10 withdrawal is on the low end and should accommodate any online bettor. The payments should be approved within 24 hours, so if you use Skrill or Neteller, you can have cash on hand within a day.

Even though there is a 2.5% fee for payouts, it doesn’t kick in until the fourth withdrawal of the month, so as long as you plan accordingly, it shouldn’t be difficult to take advantage of fee-free transactions across the board.

While I would have liked to have been able to review a banking page, it did give me the opportunity to contact customer service, and I found their response to be quick and pleasant. Expanding customer service to 24 hours would accommodate more customers, though.

Although the focus is on Scandinavian players, Casino Heroes markets to and accepts international players with very few exceptions. Everyone is on a different time clock, so it would help them to offer around-the-clock assistance.

When I look at the gaming itself, I do appreciate the combination of different software providers, so more games are included. I also really liked the fast loading and easy-to-scroll-through setup. I’m curious as to why the live casino games wouldn’t be promoted more and isolated to a dedicated section to make it easier for players who prefer them, though.

While there are “enough” table games and video poker options to accommodate, those sections could be expanded and some specialty games added to the collection. Bingo, keno, scratch cards, and other parlor games are mainstays for some players.

If you enjoy using a betting service that ventures out from the typical website with a fun premise, plenty of progressive jackpot slots, and a top-notch mobile platform, then Casino Heroes should fit the bill.

I especially like:

• Unique customer loyalty game
• Complete loading of all games at once so you don’t have to “add more” in batches
• Combination of top software providers like NetEnt, Quickspin, and Yggdrasil
• Friendly and responsive customer service agents
• No real-money penalty for removing a bonus award
• iOS app or mobile browser access
• Low £10 minimum deposits and withdrawals
• Within 24-hour internal cash-out approvals
• The Creativity!