Casino Napoli Review

Casino Napoli is a stylish website featuring nearly 400 slot, video poker,
and table games. There isn’t a live casino or sportsbook, but casino players
should appreciate a custom collection from eight software companies like NetEnt,
Betsoft, Fugaso, and Playson. There are no deposit fees, a plethora of banking
choices customized per location, and a 400% first deposit bonus good for up to
€800.

The Breakdown

Overall

There’s nothing wrong with the casino games. They’re various and fun versions
that are attractive choices for many players. It’s the other parts of the
service that may concern some players like a high minimum cash out of €100, some
fees that may be assessed on those payouts, and a less than average customer
service department.

Game Variety

There’s a good section of slots that include some familiar ones as well as
more obscure titles. The unique video poker games all presented creatively.
Table games aren’t extremely plentiful, but they do include the most requested.

Banking

While we appreciate the presentation of all of the alternatives and fee-free
deposits, a minimum €100 withdrawal is just too high, and the site notes that
some withdrawal fees may be assessed, something that’s also not very appealing.

Bonuses

Compared to many competitors, the welcome bonus package is one of the better
ones. The 400% is much higher than many and the 20 times rollover is also
significantly lower. There aren’t many ongoing promotions except for some
monthly raffles, but that’s not really an issue except for those players who
rely on match bonuses to keep their skin in the game.

Custmer Service

Non-responsive. That’s how we describe it. We didn’t receive a timely email
response and, after we asked our live chat question, the agent seemed to
disappear for so long that we eventually called it a day.

Mobile Casino

The number of games that appear in the mobile version is more than
satisfactory, and the site design transfers well to the smaller screen. However,
some pertinent informational sections don’t show up on tablets or smartphone,
thereby creating the need to still use the full site for some things.

Overview of Casino Napoli

Is It the Alpha Casino?

Alpha Interactive Solutions is the owner and operator of this site as well as
Magik Slots and Gale & Martin that have a very similar design and flavor. 6
Black and Slots Zoo, the other two sister sites are a bit more creative in their
theme and presentation. Licensing is through Curacao eGaming, and this is not a
strictly Betsoft casino as eight companies combine to offer a large variety of
slot titles.

No US Players and the United Kingdom Is a Question Mark

The terms and conditions of the service explicitly call out customers from

• United States
• Turkey
• Israel
• Singapore

as being restricted from
registering or using the site. The UK is not mentioned, and there are banking
options posted, but we don’t see any UK Remote Gambling Licence in place.

Banking for All

We always give high praise when an online casino provides an upfront list of
banking methods including all of the details that potential customers would need
to make sure they can be accommodated. This site goes above and beyond to
provide different menus that are customized for each country, and each one is
extensive and diverse to accommodate the particular needs of its international
player base.

Italian Theme Is Lacking

The name is enticing and sounds upscale, and the website is equally as
impressive. What’s missing, though, is a tie-in to the Italian theme. There
could be some amazing graphics and language used to bring it all together, but
it’s lacking. We’re not sure why they would clutter up the homepage slider with
cartoonish characters when there could be beautiful and enticing custom graphics
that fit in with the premise instead.

A Mobile Tip

There is a mobile casino, and it does feature around 200 games for smartphone
or tablet access. But, it’s missing a few things that players who only use their
mobile devices would need like the terms and conditions and outline of the
promotional programs. It’s a basic set-up with slots in one area, table games in
another, and then the sign-up button to get rolling. More of the pertinent
information would be useful as not everyone would want to register using the
full website.

Bonuses and Promotions

We’re not typically that complimentary about deposit match bonuses,
especially when they’re given as a welcome “gift.” The rollover requirements
that so many casinos impose take away from the whole award concept. They can
create animosity by players who didn’t comply with the wagering requirements or
don’t understand how these programs work, not to mention the ones that had a
good amount banked in their player account that was then depleted by having to
play it through so many times.

In this case, however, it’s not too bad. First of all, the initial part of
the welcome bonus is a 400% match up to €800. There is a rollover that needs to
be met, and it does apply to both the deposit and the awarded free play cash,
but it’s set at 20 times. It still isn’t an ideal scenario but, when you compare
it to many competitors that have 35 times in place or even 50 to 60 percent, and
this one becomes much more welcoming.

400% Welcome Bonus up to €800

This larger bonus is just the first part of a three part reward package for
new members of Napoli and, as we mentioned, it does come with a 20 times
rollover. But, if you live in Greece, Lebanon, or the UK, that amount doubles to
40 times play through before anything can be cashed out. Additionally, this and
all of the match bonus programs specifically require slot play to comply with
the wagering mandate.

150% Follow Up Welcome Bonus up to €1,000

The second new player bonus offers a smaller percentage, but larger allowable
reward. The rollover is the same, and all of these types of awards do require at
least a €20 minimum deposit to participate.

Four 100% Sunday Bonuses – aka part three

New players receive a third part to their welcome page. The Sunday bonuses
provide a 100% deposit match for up to €300 every week for the first four weeks.
The rollover remains at 20 times.

Monthly Raffles

We do like it when a casino offers something a bit different for their
players. The deposit match system can get old quickly. The monthly raffles are a
good way to shake things up and add some additional excitement for loyal
players, but they do require a deposit. One €25 deposit equates to one ticket,
and then the winner is drawn at random from all participants. Some months the
prizes are pretty impressive like a MacBook Pro or €1,500. Others have featured
€50, €150 or €500 in cash. It’d be good to see something outside of the deposit
realm, though. Like a slot tournament where everyone can participate or
something that involves the actual casino play instead of the cashier.

The Mobile Bonus

As this one is listed separately, we thought it would be something additional
for players on the go but, when you click on the link, you get the standard
welcome bonus that’s offered on the main site.

VIP Program

The loyalty club is the garden variety where players earn one point for every
€10 wagered and can move up the ranks to bigger and better benefits. Special
promotions, prizes, and faster withdrawals all accompany the more significant
game play.

Banking Options

Consider this, you’re brand new to the online world of gambling, and you live
in Sweden or France or Ireland, and you concerned about how you’ll get some of
your own money into a player’s account with an internet casino? Depending on the site you choose, you’ll either feel well informed or even
more confused. For some reason, certain casino owners feel like this is top
secret information only to be shared with fully registered players.

Not so in the case of Napoli. There is a prominent banking link in the top
menu and selecting your geographic location opens up a customized menu of
financial options that should cater to your particular needs. Every location has a special deposit and withdrawal menu, so you’ll not only
learn how to get money into your new player account, but how to cash out those
big winnings you’re planning to receive.

The only odd thing we noticed was that there’s a Bitcoin logo on the homepage
of the site, but Bitcoin didn’t appear in the menu when we searched the banking
options for customers from Canada, Sweden, and the UK.

All deposits are fee-free. We know, you’re thinking “Of course they’re fee
free, they’re deposits.” Well, tell that to many other sites that can charge a
relatively substantial amount just for funding your player account, so it is a
benefit, and it should be noted that there is a zero-charge deposit policy here.

Deposits

Some of the standard selections include:

• Visa
• Mastercard
• Visa Electron
• Maestro
• Paysafecard
• EntroPay
• EcoPayz
• Bank Transfer

Bank transfers will not provide you with immediate access to your funds,
though. It could take up to five days for processing.

Depending on where you live, you may also see some things like:

• Western Union
• Diners Club
• Skrill
• Neteller
• Nordea
• Sofort
• Discover
• Click and Buy
• International Bank Transfer

Withdrawals

Again, it will depend on your location, but there are a few standard
guidelines for cash outs like the internal approvals can take up to five days
before the clock even starts on your turnaround time. So, if you requested a
bank transfer and that takes five days, you’re looking at ten business days
total.

• Minimum Withdrawal:

€100

• Maximum Withdrawal:

€5,000 per month

• Fees:

Fees are going to vary depending on where you live, how much you’re
requesting as a payout and the method that you’re using.

The Casino

Game Variety:

Whenever a site utilizes more than one software provider, it ups the
variety and the quality of the service. Players want to have as many choices as
possible, so we like the combination of different companies as they have various
types of slot games. The MicroBet versions even provide more conservative
bettors with lots of fun options with lower than usual denominations. The card
and table area suffices with variations of Blackjack, Poker, Baccarat, and
Roulette. Video poker is exciting in that it has a few really obscure games in
the mix.

Audio and Video Quality:

Overall the quality is good. It starts out with a top-notch website and
carries through to some creative game presentations. We opened up Alien Poker
and were treated to a spinning space ship in the background of a crystal clear
game board that’s easy to interact with and fun to use.

Software:

• Booming
• Betsoft
• Fugaso
• Booongo
• Playson
• NetEnt
• GS
• GameArt

Mobile Casino:

206 games is a decent amount for a relatively smaller casino. The mobile
casino doesn’t have as much attention to detail, though. A lot of information is
missing, and the games aren’t divided out into different easy to review
categories. Instead, you get your choice of slots or table games, and you have
to scroll through to find something you like. You can’t narrow things down by
micro bet games or action-oriented like the full website does.

Slots – 372 (197 on mobile)

When you’re in the casino, you’ll see that you can pull up a main video slots
section and then classic slots that fork out into three and five reel versions.
However, the games also divide out by some fun categories to search through like
Micro Games and VIP versions.

If you’re familiar with some of the bigger software providers like NetEnt and
Betsoft, you’ll be able to notice that there are also some more boutique type
companies that play a role in comprising this custom casino.
Booongo has a small portfolio but
builds in HTML5 and seems to be adding new titles quite consistently. This site
offers two of its newer creations in Fruiterra Fortune and Diego Fortune.

Fugaso has been around as an established
company since 2001, but it’s only been in 2017 that it’s unveiled its video
casino collection that includes Cosa Nostra, Double Cash, and Fruits of Neon

Video Slots (351 Games; 197 on Mobile)

• The Slotfather
• Cinema City
• Vanilla Cocktails
• The Ghouls
• Pin-Up Girls
• Aztec Treasures
• Ned and His Friends
• Dark Harbour Jackpot
• Yakuza
• Micro Mad Scientist

There isn’t a dedicated Progressive Jackpot section, but we did note that The
Ghouls is a jackpot game as well as Dark Harbour Jackpot that carries a
currently posted top payout of €3.2 million.

Classic Five-Reels (Six Games)

• Pharoah Fortune
• Cash Machine
• Magic Forest
• Devil Slots
• Angel Slot
• Aero Slots

Classic Three-Reels (15 Games)

• Fashion Slot
• Horse Racing
• Motor Slots
• Bow Wow Slots
• Crazy Pizza
• Cosmo Slots
• Disco Slot
• Banana Slots
• Wild West Slots
• Flower Slots

Micro Bet Versions (12 Games)

There are select titles that offer a lower denominational range than the
traditional version of the same games. You’ll note that the section includes
more than just slot games.

• Micro Cash Machine
• Micro Magic Forest
• Paco and the Popping Peppers – Micro
• Deuces on the Rocks Micro
• Micro Burning Cherry
• Micro Dark Harbour
• Micro Blackjack
• Micro Roulette
• Keno Micro

VIP Games (16 games)

VIP games usually have a more luxurious feel to them. The colors may be
richer, and the themes are elevated to include “rich and famous” premises. The
denominations may also be higher than your typical games.

• Pharoah Fortune
• Cinema City
• Magic Forest
• Monsters Bash
• Non-Stop Party
• Treasure Hunters
• Blackjack Switch
• Deuces Wild
• Cinema City
• Cash Machine

Video Poker (eight games)

We know there are only eight games, but we like the attempt at making this a
special section. Deuces on the Rocks, Alien Poker, they kick things up a notch
in the creativity department.

• Deuces Wild
• Jacks or Better
• Double Joker
• Jacks or Better Deluxe
• Deuces on the Rocks
• Wild Sevens
• Alien Poker
• Caravan Poker

Action (four games)

The title is a bit misleading as we were expecting some virtual games or
those that offered a high level of excitement, but it’s a rather odd collection
of four different versions.

• Keno
• Baccarat
• Fortune Wheel
• Reels of Fortune

Card and Table Games (18 games; nine on mobile)

Whereas Video Poker adds a measure of fun, the card and table game area is
rather typical of most online casinos with enough variety to appeal to dedicated
players, but it doesn’t offer anything new and innovative.

• Roulette with Track
• Baccarat
• Caribbean Poker
• Roulette Pro
• Premium Roulette
• Poker Three
• Blackjack
• Blackjack Switch
• Double Joker Poker
• Blackjack Surrender

Customer Service

• Contact Email: [email protected]
• Contact Phone: +357 25 030456
• Live Chat: available

It’s always tough to put any label on customer service as it depends on the
particular agent and the situation at hand. However, in our personal experience,
customer service is underwhelming. We sent an email in that went unanswered, and
we started a chat with one agent who just seemed to disappear and not return on
a timely basis, so we’re not impressive the level of assistance provided by this
casino.

Summary

We’re going to summarize the elements of the Casino Napoli site that we
observed and reviewed in just a bit, but we do need to mention that there have
been some issues with this ownership group being involved in a few reported slow
pays and no pays. Some are unwarranted as they are based on bonus stipulation
confusion, but there are enough consistent comments to at least put up a red
flag and encourage players to be cautious.

A little boost in the promotional arena might be welcomed by some players who
particularly enjoy a more interactive online experience; maybe some interactive
value-add games or other fun promotions that can potentially increase the
betting account balance would be helpful. The 20 times play through is
relatively appealing though. While we’d always opt for no rollover or at least
one on the bonus amount only, 20 times is much lower than many competitors, and
that’s a good thing.

Banking is certainly plentiful, and it’s all presented well so that even the
newest of players can figure things out. A &eo;100 minimum withdrawal amount is
steep, though, and “some fees” that can be assessed to withdrawals also detract
from a good financial program.

There is one other thing that we do really appreciate about this site, and
it’s the “Getting Started” page. We’ve mentioned those first-time online bettors
a few times, and this page would be beneficial for them. It describes the Fun
Mode vs., Play for Cash and shows what the entire registration form looks like
as well as the cashier payment request. We like how it provides complete full
disclosure for potential players who are considering moving forward and creating
an account.

Verdict

The game collection is unique, and the welcome bonus is appealing for anyone
who enjoys these types of offers, as it’s a 400% match. There are certainly
enough banking options to meet everyone’s needs regardless of their location.
The €100 minimum withdrawal is high compared to many other sites, and withdrawal
fees are said to be imposed but aren’t revealed. The website itself is
well-designed and has an elegant feel to it, but players need to be careful
about complying with rollover requirements and shouldn’t be in a hurry to
receive a payout as it takes up to five days just for the initial approval.

FAQ