Casino Room Review

Casino Room not only has 12 years of providing an online casino experience, but it has chosen its services wisely. Free banking, 10 software companies, bonuses that stretch well beyond deposit matches, and secure licensing in both Malta and the UK all combine to produce a quality casino with a focus on slots. While table game players do have more options by playing in the live casino, slots take center stage.

The Breakdown

Overall

Honestly, when I first started looking through this casino, I anticipated a nearly-five-star rating. I like the premise and the use of ten different software companies. The bonuses are plentiful, and the banking is more than satisfactory. But I was caught off guard by a 100 times rollover, as well as the lack of non-slot gaming options. Slot players should appreciate the overall service, unless bonuses are integral to their play, and then they may be put off by that massive wagering requirement.

Licensing and Ownership

Not only is the ownership fully disclosed and promoted on CasinoRoom.com, but Ellmount Gaming, the owner, has its own website. Additionally, the casino is licensed by the Malta Gaming Authority and the UK Gambling Commission, and also has a Curacao license in place.

Game Variety

While the slot games are plentiful and diverse, the table game area only provides blackjack and roulette, unless you enter the live casino. There you’ll find more variety, including poker and Baccarat. I was disappointed by the lack of video poker and specialty games. CasinoRoom.com is more of a site for slot players than anyone else.

Banking

The transactions are free, the limits are generous, and the selections are plentiful. Payouts can take anywhere from a day up to five business days, so while it’s not the fastest, it certainly provides a good enough banking service. The reason for the slight deduction is the lack of a complete and prominently-posted banking menu. The list is available for registered players only, but anyone considering enrolling would want to take a good look at their options first.

Bonuses

This is a tough one, and I had to split it down the middle. It should be a five-star rating for the creativity in the bonuses and promotions, especially with the unique missions that provide free spins and other prizes. I also like the concept of offering new players a choice of different types of deposits, like how Casino Room allows for deposit matches or cash back offers. But this rating would be a zero solely based on a 100 times rollover. So I averaged it out to accommodate both sides of the spectrum.

Customer Service

I can’t deduct anything in this category, as customer service is available every hour of the day and night via phone, email, chat, or Skype. Player feedback about agents is positive, so there aren’t any real issues.

Mobile Casino

I’d call the mobile casino average by comparison. For game selections, about 75% are available on smartphones and tablets, so that’s a good representation. It was easy to navigate, but took a while to scroll through the selections. The mobile casino was also organized slightly different than the full site. An iOS app is available, but the mobile browser version is just fine for most players.

Overview of Casino Room

The Room Stands Alone

CasinoRoom.com is the one website operated by Ellmount Gaming Limited, and the company emphasizes full disclosure. You can review Ellmount’s website for more information on Casino Room, but there are also extended terms and conditions in the casino. Licensing is provided by Malta, and a Remote License is in place with the UK Gambling Commission.. From all accounts, this is a reputable owner that pays out as advertised.

Some Markets are Key

Americans are not eligible to register on this website, nor is anyone in a jurisdiction that doesn’t allow online gambling services. Some key markets are mainly catered to with gaming and banking options. CasinoRoom.com is most welcoming to players from Sweden, Norway, Finland, the UK, Germany, Australia, Canada, Japan, Netherlands, Switzerland, and Poland.

A Fresh Coat of Paint Is in Order

For a site that’s taken great care to ensure that the best services are provided, the overall look has been somewhat neglected. While it’s all matter of personal opinion, I didn’t feel that the homepage reflected the professionalism that Casino Room deserves to exude. Nor did it adequately convey the unique premise of “Missions for Prizes.”

One Bonus = Three Options

New players are eligible to receive a special bonus offer toward each of their first five deposits. Let’s take that one step further. New players have a choice of one of three bonuses that can apply to each of their first five deposits. Two different percentage matches and a cash back option depend on the amount being transferred.

Get Your Flight Suit Ready

Players on CasinoRoom.com can go on special missions. Every successful accomplishment is one step closer to reaching a planet that provides new rewards, including free spins, bonus cash, and real cash prizes. It’s a much more entertaining twist on a player loyalty club, that’s for sure.

100

What is 100? Well, sit down for this one. 100 is the rollover on the welcome bonuses. Yes, if you accept a deposit bonus or you receive free spins and amass some winnings, you have to play the amount through 100 times before you can cash out anything. Let’s put that into perspective with a real cash example. Let’s say you deposit £50 and get a 100% deposit match of £50. You have to go on one of the designated slot games and accomplish £5,000 in betting (£50 x 100 = £5,000). That’s £5,000 for a £50 bonus. Please keep that in mind.

Thousands of Reels Spinning

I counted nearly 400 slot games from the top software providers in the business. Not only do you have access to Mega Moolah and Mega Fortune, the top two online jackpot slots of all time, but you can find so much more. There are the NetEnt Rocks collection, popular titles like Monopoly, Game of Thrones, and Jurassic World, and hundreds of other games that you’ll most likely recognize.

Bonuses and Promotions

There’s a double-edged sword here when it comes to bonuses and promotions on CasinoRoom.com.

On the one side, there’s plenty of variety. Even the welcome bonuses have options depending on your level of deposit or if you prefer cashback opportunities.

There’s also the “mission rewards” program that’s an ongoing game for players, which provides free spins and other bonuses and prizes. It’s unique, and it gives something a little extra to supplement the regular gaming. I think it’s refreshing when a casino thinks outside the box and ventures away from standard deposit matches.

But you have the other side, which is a 100 times rollover on welcome bonuses and free spins. 100 times!! In fact, in one terms and conditions area, I read that the wagering requirement would be 75 times. I was already taken aback by that. But, when you pull up the welcome bonus terms for players in the United Kingdom, it states “All free spins winnings or bonus amounts must be wagered 100 times before a Player can withdraw any winnings derived from the use of such bonus.”

There will be other different requirements, like minimum deposits, depending on the offer, but I’ll detail that for you as I outline the five deposit bonuses offered to new Casino Room players.

One thing to note, though, is that if you deposit using Skrill or Neteller, you’re out of bonus contention.

NEW PLAYER OFFERS

• 1st Deposit – Your choice of one of three offers

100% Deposit match up to £50 (minimum deposit of £20 required)

200% Deposit match up to £200 (minimum deposit of £100 required)

110% Cashback (minimum deposit of £500 required)

Important note that applies to all of these five deposit bonuses: Your rollover can only be satisfied on specified games. Players in the UK are offered their choice of 83 slot games that are detailed by clicking on the terms and conditions and then selecting the link to the eligible games.

Also, don’t forget the 100 times rollover, and there is also a maximum £5 wager you can make while playing to satisfy your bonus.

• 2nd Deposit – Your choice of one of three offers

50% Deposit match up to £50 (minimum deposit of £20 required)

200% Deposit match up to £200 (minimum deposit of £100 required)/p>

110% Cashback (minimum deposit of £500 required)

• 3rd Deposit – Your choice of one of three offers

50% Deposit match up to £50 (minimum deposit of £20 required)

100% Deposit match up to £200 (minimum deposit of £100 required)/p>

110% Cashback (minimum deposit of £500 required)

• 4th Deposit – Your choice of one of three offers

50% Deposit match up to £50 (minimum deposit of £20 required)

100% Deposit match up to £200 (minimum deposit of £100 required)/p>

110% Cashback (minimum deposit of £500 required)

• 5th Deposit – Your choice of one of three offers:

80% Deposit match up to £400 (minimum deposit of £200 required)/p>

110% Cashback (minimum deposit of £500 required)

ONGOING PROMOTION

• Your Journey: “The Missions” that can earn you cash and prizes

Casino Room has a promotional premise that allows players to go on missions to claim rewards.

Each mission takes the player in the direction of a planet that offers a new reward. Offers like super free spins, additional deposit reloads, freeloads, and cash prizes are some of the available awards when you land on a new planet.

The missions will be something like completing ten spins on a designated game or winning a certain amount on a particular game. You also receive points that help you reach a planet just by logging on or depositing or maybe even trying a new game.

It’s a fun twist on levelling up in a player loyalty program.

Banking

One of the benefits to Casino Room’s banking program is the fee-free transactions. However, if you review the terms and conditions, there is a note saying that the casino “can” charge at its discretion.

So, just like I always recommend that players clarify bonus requirements with a casino’s customer service department, I suggest you verify your particular banking needs as well. You want to make sure you don’t have any unexpected fees charged to you.

While, for the most part, this is a very upfront, fully-disclosing casino website, I’m not as complimentary about their banking information. I was able to piece together most of the information from different pages and the Ellmount Gaming website. But there is not a comprehensive banking page available for not-yet-registered players to review.

Clicking on the deposit methods link takes you to a registration page. That’s a big no-no in my book. Customers have the right to know what the service is before they make a leap and offer up their personal information.

So, I’m providing the list and terms for each, but again, it never hurts to double-check and let a customer service agent know exactly how you want to conduct banking and get the entire picture in writing and upfront.

Available Currencies: AUD, BGN, BRL, CAD, CHF, CNY, CZK, EEK, EUR, GRP, HRK, LTV, LVL, NOK, NZD, PLN, RON, RUB, SEK, TRY, UAH, USD

DEPOSIT OPTIONS:

Deposit options will vary depending on your geographic location. Casino Room has done a good job in compiling a list that should have something on it for everyone, though. The one option that is missing is Bitcoin, and that would be a helpful addition.

All options require a minimum £20 deposit to take advantage of the welcome bonuses, but Skrill and Neteller use exempts you from accepting an award offer.

• Visa
• Mastercard
• Maestro
• Instant Bank/Trustly*
• Skrill
• Neteller
• WebMoney
• Paysafecard
• GiroPay
• iDeal
• Paylevo
• Instantdebit
• iDebit

*Instant Bank/Trustly is a preferred method, as deposits and withdrawals are turned around on the same day. It allows for a £1,000 deposit maximum and a £2,000 cash out.

WITHDRAWAL OPTIONS:

• Visa

  Turnaround Time: 3-5 business days

• Mastercard

  Turnaround Time: 3-5 business days

• Bank Transfer

  Turnaround Time: 5 business days

• Instant Bank (Trustly)

  Turnaround Time: Same Day

• Skrill

  Turnaround Time: 24-48 Hours

• Neteller

  Turnaround Time: 24-48 Hours

• WebMoney

  Turnaround Time: 24-48 Hours

Payout requests are only processed Monday through Saturday.

The Casino

While I wasn’t able to match my numbers up to the 800 that this casino publicizes, I did find an outstanding collection of slot games from a variety of providers. Some of the most popular and sought-after games can be found, along with some top progressives.

Unfortunately, the variety stops with the slots, though. Yes, there are some table games and live casino games, but a relatively small amount. There are no video poker options and only three specialty games. Slot players will be quite happy. Everyone else may find their selections quite limited.

Game Variety:

The variety of slot games is superb, as 10 different companies combine to provide a well-rounded experience. However, when I look at the casino as a whole, it lacks in some gaming options, like video poker, specialty games, and table games outside of blackjack and roulette.

Casino Special Features:

Players can sort through slot games quickly via several tools. The games can be organized alphabetically, by popularity, or by isolating new games. There are also some “collections” put together for players looking for sports, action, space, or some other topics.

Mobile Casino:

The mobile casino does carry 75% of the full casino’s collection with 314 games available. It’s organized for easy sorting or gaming identification. Live casino, as well as the regular casino, games are all part of the mix. Not only does CasinoRoom.com easily transfer to a mobile browser, but there is also an iOS app available for Apple users who prefer that format.

Software:

• NetEnt
• Microgaming
• Aristocrat
• NextGen
• Yggdrasil
• Evolution Gaming
• Betsoft
• Thunderkick
• Play N Go
• Williams Interactive

Slots: 389

On the full website, slot games are broken out by “all slots,” “classic,” and “jackpots.” If you know your slots, you’ll recognize a good number of these titles. You also aren’t limited to one company’s roster, as 10 different software providers offer a well-rounded menu that I like to see in a casino.

• Starburst
• Gonzo’s Quest
• Thunderstruck
• Creature from the Black Lagoon
• Epic Monopoly II
• Secrets of Christmas
• Jimi Hendrix
• Planet of the Apes
• Motorhead
• Piggy Riches
• Cluedo Spinning Detectives
• The Phantom of the Opera
• Game of Thrones
• Break Da Bank Again
• Jurassic World
• Fairytale Legends: Hansel and Gretel
• Rhyming Reels Hearts and Tarts
• Dr. Jekyll Goes Wild
• The Wizard of Oz
• Big Bad Wolf

Jackpot Slots

Even though there are only nine games, the jackpot slots have a menu tab of their very own at the top of the site. While they may be small in number, they provide the most significant winning potential around, with Mega Fortune and Mega Moolah, the two top online slots for jackpot prizes.

• Mega Fortune
• Mega Moolah
• Mega Moolah Isis
• Major Millions
• King Cashalot
• Divine Fortune
• Cosmic Fortune
• Treasure Nile
• LotsALoot

Classic Slots

• Mystery Joker
• Retro Reels – Extreme Heat
• Break Da Bank
• Cash Splash
• Retro Reels
• Jackpot 6000
• Lucky 8-Line

Table Games: 15 (2 on mobile)

The table games are broken down into roulette and blackjack, as you won’t be able to find alternative games like poker, craps, baccarat, etc. on this site. The table games are mixed in with live dealer tables, as well.

• Monopoly Roulette Tycoon
• French Roulette
• Premier Roulette
• European Roulette Gold
• Roulette – High Roller
• Premier Blackjack High Streak
• Multi-Hand Premier Blackjack
• Classic Blackjack Gold
• Blackjack
• Blackjack High Roller

Specialty: 5 (2 on mobile)

• Freezing Fuzzballs
• Beer Fest
• Germinator

Live Casino

The live casino is primarily provided by Evolution Gaming, the company that’s widely used for live dealer action gaming. Where the regular table games leave off, the live casino picks up-at least a bit, anyway-with some poker and baccarat.

• Ultimate Texas Hold’em
• Casino Hold’em
• Roulette Live
• Baccarat Live
• Blackjack Live
• Caribbean Stud Poker
• Three-Card Poker
• Live Common Draw Blackjack
• Live Casino Roulette by NetEnt

Customer Service

• Contact Email: [email protected]
• Contact Phone: +44 1489 232 095
• Skype Support: Yes
• Live Chat: 24/7

Not only is customer service convenient and open all hours, but it is well-regarded by players who have needed to contact agents for assistance. You shouldn’t have any problem reaching an agent at any hour of the day or night and receiving a thorough response to your request.

Summary

When it comes to the Casino Room experience, I found it to be well above average in many areas. But there were a few things, like the bonus rollover and some missing banking information, that threw me. For an operator that takes such great care to make sure it provides an outstanding service for its players, having a few “misses” is surprising.

Let me start with the website as a whole. The premise is for players to use the gaming provided and to integrate various missions that will take them from planet to planet. It’s a creative way to build a loyalty club without the typical cash-for-points/points-for-cash premise. I like the innovativeness. But it doesn’t shine through enough.

The homepage just really falls flat. It’s too cluttered and too dated-looking. The mission concept isn’t well represented, and the casino isn’t portrayed to the high standards that it should be, because it is an overall above-average service.

It would be nice for the benefits to be properly promoted, and it may even entice some new players to come along for the ride.

Let’s move over to banking. First of all, there are plenty of deposit and payout options, although Bitcoin would be a helpful addition for some. Regardless, banking is free, and most players will be more than satisfied with the options available to them.

There isn’t a detailed menu of all of the different deposit and withdrawal alternatives posted for potential customers. You have to be fully registered before you’re privy to that information. It makes no sense. This is a site that provides full disclosure in every other area. To hide away an easy-to-review and comprehensive reference page doesn’t fit.

WhileI was able to ascertain what the menu consisted of, it did take me a while to piece it all together. Some of the information was in terms and conditions, some was provided in the FAQs, and other answers were on the owner’s own website and not on CasinoRoom.com.

When it comes to bonuses, I feel the same way. Casino Room has thoughtfully put together a unique “mission” premise, coupled with a five-tier deposit bonus program that provides new players with a lot of choices.

So, why would it then mandate a 100-times rollover? 100 times is just so above and beyond what competitors are offering. And, yes, I realize that some casinos do combine the bonus and the deposit amount and then tack on the wagering requirement. But 100 is still massive, and I can see how it could cause some player frustration.

Let’s now take a look at the casino itself, the heart of the service. I hate to say it, but once again, it’s a scenario where 9 of 10 things are superior, and then the 10th just messes everything up by being so different.

The casino is put together using 10 software companies. These are designers and developers who are the best in the business. I’m talking about NetEnt, Microgaming, and Evolution, just to name a few.

The slots are plentiful, and most transfer into the mobile casino. Table games are lacking, but live table games pick up the slack and add in baccarat and poker, which were missing from the main casino.

All good, right?

• Where is the video poker section?
• Why are there only three specialty games?

It won’t matter for dedicated slot players, but it does leave out a small faction of online gamblers who specifically seek out those types of games. And, again, it just doesn’t fit with the overall quality of the service.

I think you probably get the point by now. Ellmount Gaming is a reputable owner and operator and has secured quality licensing and regulation. It has put forth a creative product with some of the best slot games you can find online. Withdrawals are handled relatively fast, and the no-fee aspect is certainly a winner in my book.

Lower the rollover, give the homepage a little makeover, add in some alternative casino games, and post a comprehensive banking page, and I’ll have nothing left but praise.

FAQ