Golden Star Casino Review

Golden Star is an international site that prides itself on quick payouts and a quality gaming platform whether you’re on the full site or mobile. If 800 games still aren’t enough for dedicated slot players, how about non-stop slot races open to everyone who wants in on the daily prize pool of €1,000? Bitcoin users and customers who opt for more traditional methods of account funding are both accommodated as it’s a combination Bitcoin/Standard internet casino.

The Breakdown

Overall

The site is attractive, and the games are plentiful. Poor customer service is the reason for a reduction in stars. That’s not to say that the casino isn’t paying or is doing something that could be considered wrong, but good service is important, and some players are disgruntled simply because of less-than friendly customer service agents.

Game Variety

We’d give this casino a five-star rating in this category if we were only looking at slot games. But, the table game section and video poker area could use some additional options that are appealing to those types of players

Banking

Nothing is missing in this area. Plenty of deposit and withdrawal options should accommodate all players, especially with Bitcoin in the mix. All transactions are free, and payout approvals are promoted to be within 24 hours. The fact that all of this is front and center for everyone to see is the icing on the cake.

Bonuses

We like that there are some different types of promotions like the slot races. The one thing we think is missing, though, is a truly rollover-free prize.

Customer Service

We’ll acknowledge that customer service is always up to interpretation, but there are quite a few posted comments from GS players that weren’t pleased with the service they received. We weren’t impressed with some of the public comments that Golden Star’s staff posted either.

User Interface

The website is set up well whether you pull it up on a PC or Mac or use it on mobile devices. The graphics are clear and crisp and easy to review. Everything is organized well but could use a few more general search options to narrow down game choices.

Overview of goldenstar-casino.com

It Shines Alone

This casino is listed as the single website for Jubise International N.V. and is licensed and regulated in Curacao. However, there is most certainly a connection with the LOKI online casino as the sites are near identical and, although some of the payment methods differ, the financial structure is very similar. In any case, Golden Star has received some good reviews from players and certainly provides enough games to keep slot players busy for years.

We do need to mention that Jubise’s Curacao license includes the now closed jubise.com casino that had received mixed reviews. We don’t see a lot of similarities in the business structure, but Golden Star obviously has a relationship with the former Jubise Casino.

Players Not Allowed

As long as gambling is legal in your area and you’re 18 or over, you can register and play except for residents of Spain, France, the United Kingdom, or the United States and its territories.

A Confusing Premise

We’re not sure where the developers were headed with the theme. When you first access the site, there’s an upscale introduction that matches its name, but then you’re immediately taken into a tiki-themed homepage that does not befit the name Golden Star. Without a doubt, it’s a quality website that uses crisp and clear graphics and is set up for convenient navigation, but the design elements just don’t seem to correspond.

Seemingly Endless Spins Await

14 of the top software providers combine to provide an 822-game slot area on the full website. The marriage of diverse companies is a successful strategy. They’re presented similarly, but it’s apparent that the games are very diverse. Play a different game every day for two years, and you still haven’t gone through the entire catalog.

Star Status and Off to the Races

There is more fun and more payout potential to be had through the Summer Slot Races that take off daily. Slot players can get in on the daily prize pool just by playing their favorite games. Complimentary points are also awarded during regular game play with six “star” rankings providing money-back rewards. The unique promotions are great offerings to players who want to be entertained as much as possible and are much more creative than just matching a deposit with some play cash.

Bonuses & Promotions

Fortunately, Golden Star offers more than just deposit matches and reload bonuses. Although the welcome bonus is nothing new, we’re impressed with their slot race promotion that makes things more fun for loyal players.

We do need to mention that the standard deposit matches have been widely discussed online by players who have run into some problems cashing out. Quite a few had questions on the rollover and actual requirements so, if you’re a new player looking to take advantage of the welcome bonus or the weekly reload, we advise you to get clarification from customer service, so you have all of the information you need to be successful.

100% – 50% Three-tier Welcome Bonus up to €300 plus 100 Free Spins

New players are offered a three-part deposit match bonus plus free spins, but the proper input of the code is required to take advantage of it. The code input issue is part of the player discussion we referenced so it’s important to get it right or you could miss out.

Five days after the activation of the initial bonus, players receive 100 free spins on Lucky Sweets, but they’re broken down into 20 per day for five consecutive days. Winnings from those spins are subject to the same 50 times rollover as the bonus funds.

Deposit Bonuses

• 1st Deposit Bonus: 100% up to €100 or 100mBTC plus 100 Free Spins on Lucky Sweets

A minimum €20 or 0.01BTC deposit is required as well as the proper input of the bonus code, and the play cash is issued immediately, and then the free spins are activated five days later. The rollover is high at 50 times, but it’s on the bonus amount only and not on the deposit/bonus combo.

• 2nd Deposit Bonus: 75% up to €100 or 100mBTC

The follow-up matches go down in percentage but are good for up to €100. They retain the 50 times play through requirement as well.

• 3rd Deposit Bonus: 50% up to €100 or 100mBTC

Have a Nice Weekend! 50% reload bonus up to €50 or 50mBTC

Players who have made at least three deposits into their player account are eligible for this deposit match reward if they opt to receive it. The minimum of €20 or 0.01BTC applies for the deposited amount as well as the same 50 times rollover.

Complimentary Points (CPS): aka the loyalty program

You’ll see the abbreviation CPS, and it represents the loyalty or VIP program that all players are automatically a part of as soon as they register and deposit. It’s a six-status program that ranges from New Star all the way up to Black Pearl. The higher the ranking, the better the benefit just like any other loyalty-type scenario. The points accumulate at a rate of one point for every €100 or 0.04 BTC bet, but they are cashed out at a much better rate for higher “stars.” So, Bronze level players can convert their points to cash at 14 points for every €1, and Black Pearl’s are 10:1. The “cash” is a bit misleading, as it still needs to be wagered three times over but put three up against 50, and it’s not so bad, right?

Summer Slot Races

We are assuming that a new seasonal race will take the summer slot races’ place because this is a popular promotion and provides slot players with the opportunity to win more money while having even more interactive fun. The races are promoted on the homepage, and there’s an area for the race in progress and another for the next one. The prize pool ranges from €10 to €300 with a three-times rollover on the prize award, but there isn’t an additional investment needed, it’s just based on regular slot play.

Banking Options

There are three main reasons why we feel that this casino’s financial menu is one of the best:

• The entire menu is publicly available by clicking on “payments” so potential players know what their options are as well as all of the pertinent details.
• Both deposits and withdrawals are free of any additional charges.
• Internal approval on payouts is within 24 hours and sometimes can be as fast as a few hours.

If you’ve ever played on a site that charges for deposits and withdrawals, you know how frustrating it can be to have to pay just to move money in and out of a betting account. The minimum deposit amount is only €10, and the monthly cash out allowance is €15,000.

For Bitcoin users, there is no minimum deposit, and maximum cash outs are much higher with a 2 BTC maximum for a single transaction and a monthly 7 BTC withdrawal allowed.

Cubits is a Bitcoin wallet provider and currency exchange operation in Europe. It allows for Bitcoin purchases worldwide except for the United States.

Deposits

Withdrawals

The Casino

Straight away, let’s just say that this is a slot casino. Slot players will find more than enough to appeal to their varied tastes and, with just under 500 of those games appearing in the mobile casino, play on the go isn’t a problem either.

Table players may not be as excited as their section is only 14 games in its entirety and then nine five games (nine tables) are open for live dealer interaction.

The “other” section is a bit more substantial and encompasses video poker as well as specialty games, but only 20 are available on smartphones and tablets.

If we were to identify the best part of this casino, though, it would be the diversity in the games through the use of 14 different software providers, each with its themes and flavor.

Game Variety:

Slot variety is well above average as there are video slots, jackpot slots, and some of the best player favorites coupled with new releases. The table area is small but hits the highlights with poker, baccarat, and blackjack.

Audio and Video Quality:

On the full site, not only is there excellent quality, but the graphic cards are fast loading, despite the big menu that’s accommodated. On mobile, the appearance is very appealing, but there was a bit more lag time in loading the graphics. We wouldn’t say that it detracts from the overall experience, though, as the quantity of available games requires a bit more patience.

Mobile Casino:

Over 500 games show up regardless of format (iOS, Android, etc.). There isn’t a dedicated app, but you don’t need one. The mobile formatted site works well, and the design carries over flawlessly.

Software:

Belatra, Betsoft Gaming, Endorphina, SoftSwiss, Amatic, iSoftbet, NetEnt, Microgaming, Pragmatic Play, Amaya, ELK, Next Gen Gaming, Thunderkick

Slots – 822 (493 on mobile)

We’re providing you with a small sampling, but there are a lot of titles to review. There are standard slots, TV themes, movies, even the Universal Monsters series is available although those particular games are not available in every country.

• Gunsmoke
• $croog€
• Jimi Hendrix
• Andre the Giant
• Hellboy
• Girls with Guns
• Heavy Metal Warriors
• Basketball Star
• Romeo and Juliet
• Frankenstein

Jackpots – 31 games (19 on mobile)

There is Mega-winning potential with:

• Mega Moolah Isis
• Mega Glam Life
• Mega Games

And others:

• Charms and Clovers
• Ultimate Super Reels
• Gold Hold
• Mona Lisa Jewels
• Jackpot Rango
• The Slotfather
• Tycoons

There’s also a Bitcoin-only section that’s taken from the main slot library. Bitcoin games are provided by Amatic, Belatra, Betsoft, Endorphina, iSoftbet, Pragmatic Games, and Soft Swiss.

Other – 77 games (20 on mobile)

It’s interesting that video poker would be hidden away in the other games section as there are dedicated players that may take a peek and not see a vp section and then move on, but there are certainly enough titles to warrant its own area. Other games also include virtual, dice, bingo, and more.

• Flash Deuces and Joker Poker
• Tens and Better Poker
• Double Joker Poker
• Aces and Faces Poker
• Aces and Eights Poker
• Mayan Bingo
• Six-Shooter Looter
• Electro Bingo
• Virtual Legends
• Scratch Dice

Table Games – 14 games (ten on mobile)

The entire table area is provided by SoftSwiss and, although it’s small in number, we do like that it has some interesting titles that are a bit more unconventional.

• Hi Lo Switch
• Pontoon
• Trey Poker
• Poker Caribbean
• Oasis Poker
• Let It Ride
• Blackjack Surrender
• Double Exposure Blackjack
• Baccarat
• Texas Hold ’em

Live Casino – nine tables (seven on mobile)

This is an Ezugi suite of live dealer tables with multiple versions of Blackjack and Roulette. The mobile casino has everything except Live Keno and Bet on Numbers.

• Live Keno
• Live Roulette
• Russian Live Blackjack
• Live Blackjack
• Bet on Numbers

Customer Support

• 24/7 Live Chat
• Email – [email protected]

We’ve been complimentary about Golden Star but, when it comes to customer support, we have to agree with some of the players who have expressed disappointment in the level of service they’ve received.

Whether each customer had validity in their complaint or not, they reported that their interactions with the service agents weren’t satisfactory and, in reading some of the direct responses by Golden Star casino representatives we can understand what they mean. The replies are quite matter of fact. Everything is just cut and dry with nothing added to better the service or indicate any understanding of the players’ concerns.

While some people appreciate brevity and getting straight to the point, others would like to see a more friendly response so, just be aware that, should you need it, it’s not a warm and fuzzy customer service department.

Summary

Goldenstar-casino.com is a full disclosure gaming site that provides everyone with all of the information needed to fully understand the service from the bonuses to the financial methods to the game selections. We appreciate an operator that doesn’t have anything to hide. So, from the very start, we get a good impression.

Banking is right on the money. There are plenty of deposit and withdrawal options including Bitcoin, and every one is fee-free and offers a fast turnaround for processing. A small minimum deposit of just €10 accommodates everyone and, again, it doesn’t matter if you’re a fully registered player, you can still take a peek at the options available to you.

Although we’d rather see some rollover-free offers, at least some of the winnings are only subject to a three-time wagering requirement, which is much easier to swallow than 50.

The slot banks are chock full of some of the best games around and more than half transfer into the mobile casino as well. High-tech games are easy to interact with and, with 800+ games, surely there’s something for absolutely everyone.

One thing we do think would be handy, though, is a system to divide up some of these games for easier access. Separating them by themes or pay lines would help players make an easier decision.

Table, video poker, and specialty games enhance the casino, but as stand alone areas, they’re not very substantial compared to some competitors.

FAQ