NetBet Review
Website: | NetBet.com |
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US Players: | US Players Are NOT Accepted |
Online Since: | 2001 |
Bonus: |
Welcome Bonus £2,000
|
License: | UK |
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Software: | 15+ Providers |
Location: | Malta |
Banking: |
NetBet Casino provides an all-encompassing gaming experience by giving its
casino players access to a second casino, live casino, sportsbook, lottery
games, and a poker room. The casino combines software from Microgaming, NetEnt,
and a variety of the most prominent companies, for a custom experience that
includes over 400 games. Most of the casino converts over to mobile play.
Bonuses are plentiful and include tournaments and other non-deposit-related
offers. The list of banking options is extensive, and transfers are fee-free.
Ratings Breakdown
Overall
If it weren’t for a few customer service issues and some problems we
encountered within the mobile site, this would be a near-perfect casino
experience. The combined quantity and variety of games are equally matched by
the banking as well as the bonus and promotional programs. There are plenty of
gambling options for players of NetBet, and the operators seem to have taken
great care to put together the best all around service. We like the gaming
titles and the diversity in the promotions. The list of banking is one of the
best but expediting payouts would appease a good number of loyal players as well
as potential ones.
Game Variety
We can’t really complain about the variety very much, especially when
combining the Vegas casino into the equation. But, while slots and table games,
especially Roulette, are the primary focuses, video poker and specialty games
take more of a backseat. A few more non-traditional gaming selections and
everyone is happy.
Banking
We’d love to give a five in this category for two main reasons. The first
being the comprehensive list of banking and all of the pertinent details that
are posted for both players and “not yet players.” It makes it easy to review
options, and it’s well put-together including the notation of minimums, maximums
and turnaround times. The list is top-rate as well. You couldn’t ask for more
than debit, credit, bank and wire transfers, multiple e-wallets, prepaid
options, bitcoin. However, players want their money as quickly as possible and
the payout turnaround time is just too long, especially compared to some casinos
that offer same-day issues.
Bonuses
Not only are the bonuses plentiful but they’re very diverse. NetBet doesn’t
stick to the standard deposit match and reload bonuses. It takes a significant
departure offering its players different tournaments and contests as well as
drawings, VIP clubs, and other loyalty offers. We may not like rollovers, but 30
times on the bonus only is on the comparatively lower end of internet casinos.
Customer Service
There are two reasons why we deducted from this category. The first is the
lack of 24/7 services. Having limited hours in a casino that’s open all of the
time doesn’t make any sense. You also have to factor in the international
players in different time zones, so service is hindered in this area.
Additionally, we read several comments posted about NetBet’s payout turnaround
time in forums. And, yes, we know their policy is posted so players knew going
in that it could take a week or so to receive their money. However, the NetBet
agent who responded to them was quite curt. The response was a simple “We’re
sorry you feel that way” every time. We would have felt better about the
situation if they gave specifics or even switched up their response rather than
cutting and pasting.
Mobile Casino
Although the mobile casino hosts plenty of gaming options, it’s not the most
user-friendly platform we’ve encountered. The sportsbook is fine, but the casino
is awkward to navigate through, even on a larger iPad screen.
Overview of NetBet
NetBet is NetBet Enterprises
NetBet has been around since 2001, formerly known as Casino770. In fact,
players from the Poker770 site are still being transferred over to the new
NetBet Poker Room. NetBet Enterprises Limited, out of Malta, is the owner and
operator and is fully licensed in Malta and with the
UK Gambling Commission as it holds a remote operator license. Although
players would appreciate faster payout turnarounds, the company is reputable and
has no outstanding payment issues, or significant complaints lobbied against it.
UK Yes, US No
UK players are welcome to use the services and NetBet is an internationally
serving website with plenty of banking options to accommodate different
locations.
However, the following areas are prohibited from registering or using this
casino or other gaming areas.
- American Samoa
- Aruba
- Bahamas
- Belgium
- Bonaire
- British Antarctic Territory
- Bulgaria
- Canton
- Enderbury Islands
- Curacao
- Cyprus
- Estonia
- France
- France Polynesia
- French Guiana
- French Southern Territories
- Guadeloupe
- Guam
- Hong Kong
- Iran
- Israel
- Italy
- Johnston Island
- Latvia
- Macau
- Malta
- Martinique
- Mayotte
- Netherlands Antilles
- Northern Mariana Islands
- New Caledonia
- Philippines
- Pacific Islands Trust Teritory
- Portugal
- Puerto Rico
- Reunion Romania
- Saba
- Saint Barthelemy
- Singapore
- Sint Eustatius
- Sint Maarten (Duch Part)
- Saint Pierre and Miquelon
- St. Thomas
- Spain
- Turkey
- United States of America
- U.S. Miscellaneous Pacific Islands
- U.S. Virgin Islands
- United States Outlying Islands
- Wake Island and Wallis Futuna
Bitcoin, e-Wallets, Bank Transfers, and more
The banking set-up on NetBet covers the gamut. Not only are there Skrill and
Neteller options, but PayPal as
well. Different banking options, as well as prepaid alternatives, are also
accepted, and withdrawals from any of the allowable methods are free.
Casino Confusion
Although the sportsbook is first-rate in our book, we came across some
navigational issues in the main casino, both on the full site and mobile. The
casino opens up a side menu as well as the top listings, but some of the links
didn’t work or opened up fewer games than other links provided. On our iPad, the
slot game graphic cards had a lot of blank spaces within them and were confusing
to interpret.
So Many Companies
Kudos to NetBet for incorporating so many of the top casino game providers on
their one website. More than ten different companies like Microgaming, IGT, and
NetEnt comprise the main casino. The Vegas Casino offers some of the best that
Playtech has to offer including some brand new games to just hit the virtual
casino floor.
Banking Information
We’ve read several comments from players who would prefer much faster payout
turnarounds but, one thing is for sure, they do have options. The deposit menu
is considerable and is free of any additional charges.
There’s a PayPal alternative that can be hard to find as well as bitcoin to
accommodate international players who need a little more assistance in their
financial transfers.
Banking
We’ve read several comments from players who would prefer much faster payout
turnarounds but, one thing is for sure, they do have options. The deposit menu
is considerable and is free of any additional charges.
There’s a PayPal alternative that can be hard to find as well as bitcoin to
accommodate international players who need a little more assistance in their
financial transfers.
Deposit Options
- Visa
- Mastercard
- PayPal
- Apple Pay
- Laser
- Bitcoin by Neteller
- GiroPay
- Bank Wire
- Paysafecard
- Euteller
- Trustly
- Bank Transfer
- Web Money
- Qiwi
- Moneta
- Boku
- Bitcoin
- Fast Bank Transfer
The Bitcoin 500 maximum is surprising, but Bitcoin by Neteller provides up to
5,000 instead.
Withdrawal Options
Withdrawals are also free, regardless of the method chosen by the customer.
There is a maximum withdrawal amount of 100,000 monthly, but high rollers can
discuss other financial accommodations with the customer service department.
NetBet is also promoting an express payment solution where e-wallet payments
can be received within 24 hours and bank, card, and wire transfers within four
days. This alternative would have to be arranged with customer service, though,
and no details were provided on the website.
Visa / Mastercard
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: 4-8 Days
Paypal
Minimum Withdrawal: 10
Maximum Withdrawal: 5,000
Turnaround Time: 2-4 Days
Skrill
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: 2-4 Days
Neteller
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: 2-4 Days
Bank Transfer
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: 4-12 Days
WebMoney
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: 2-4 Days
Qiwi
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: 2-4 Days
Moneta
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: 2-4 Days
AstroPay
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: Instant
ecoPayz
Minimum Withdrawal: 10
Maximum Withdrawal: No Limit
Turnaround Time: 2-4 Days
The Casino
Before we get into the specifics of the main casino, and our focus of this
review, we do need to note that navigation within the site is not the easiest
we’ve come across. You get different games if you select the side menu items as
opposed to the top menu.
The mobile casino that we pulled up on our iPad was just a mess. Not all of
the graphic cards showed up, and it was confusing and difficult to locate all of
the gaming options.
NetBet may be a good casino for quantity and diverse gaming options, but it’s
not well-designed for usability.
Game Variety
We do give high marks in the variety category as there
are plenty of slots, table games, live tables, video poker, and specialty games
that should keep dedicated casino players happy. There’s a whole host of
software providers that are combined to produce the casino, so the selections
are varied. In our humble opinion, it’s a much better service than sticking with
one company and one look.
Special Features
The casino offers some different ways to sort through the
slot games including smaller sections like “Classic Casino,” “Far East,” and
“Tales and Legends” to name a few. The menu is very detailed in the casino so
getting to the game of your preference is straightforward and fast if you use
the pre-sorted selections.
Mobile Casino
The mobile casino is listing more slot games than the regular
casino at this time. We counted 455 and only 345 on the full site. This could be
attributed to the navigation problems we experienced on our laptop. The same
menu item in different places produced different results, so it’s a challenge to
ascertain what the full NetBet collection comprises as there’s no consistency.
While there are 12 live casino games available on smartphones and tablets, the
video poker, roulette, and tables were combined into one seven-game area.
Software
Ainsworth, Amaya, Bally, Barcrest, Cadillac Jack, Evolution
Gaming, IGT, Incredible Technologies, iSoftBet, Leander, Lightning Box,
Microgaming, NextGen, NetEnt, Pariplay, Playson, Pragmatic Play, Quickspin,
Williams
If you look at the extensive list of software companies, you should expect to
see variety in the slot banks, and you won’t be disappointed. You’ll scroll
through some of the most popular titles combined with some new and more obscure
games that you won’t find everywhere.
iSoftBet, IGT, Microgaming, NetEnt, they will all offer up slot players
favorites, but companies like Ainsworth, Pariplay, and Leander have a more
boutique collection to enhance the collection.
Slots: 345 (455 on mobile)
- 24
- Bridesmaids
- Burlesque Queen
- Candy Dreams
- Clash of Queens
- Cleopatra
- Cricket Star
- DaVinci Diamonds
- Dracula
- Elements The Awakening
- Epic Monopoly II
- Ghostbusters Triple Slime
- James Dean
- Michael Jackson King of Pop
- Nirvana The Experience
- The Phantom of the Opera
- Road to Emerald City
- Sharknado
- Tarzan
- Taxi
Jackpot Slots: 21 (14 on mobile)
The coveted progressive jackpot games have their own section as well as being
integrated into the all slots area. The current jackpot amounts are on display,
so you don’t have to enter the game to find out the status.
- Bewitched
- Mega Moolah
- Jackpot 6000
- Mona Lisa Jewels
- Basic Instinct
- Cleopatra Mega Jackpots
- Super Multi times Progressive
- Major Millions
- Siberian Storm
- Kobushi
Video Poker: 11 (zero on mobile)
While just under a dozen games isn’t the most significant area, video poker
is often the section that is most neglected. So, dedicated video poker players
are fortunate to have some basics and some unique titles as well.
- Match Times Pay Bonus Poker
- Ultimate X Triple Play Draw Poker
- Jacks or Better
- Joker Poker (two games)
- Vegas Joker 4 UP
- Jacks or Better Double Up
- Deuces Wild Double Up
- Joker Wild Double Up
- 1 Hand Joker Wild
- Deuces Wild
Roulette: 12
- Immersive Roulette
- European Roulette Small Bets
- Automatic Roulette
- Roulette 3D
- Roulette Advanced
- Roulette Silver
- European Roulette (two versions)
- French Roulette
- American Roulette (two versions)
Table Games: 21
- Caribbean Stud Poker
- Double Exposure Blackjack
- Blackjack Atlantic City
- Punto Banco
- Blackjack Party
- Oasis Poker Professional
- Blackjack Super 7s Multihand
- Baccarat Pro – High Limit
- Blackjack
- Texas Hold ’em Professional
Instant Games (aka Specialty games): 9
- Spin Lotto
- Lucky Keno
- Royal Charm
- Pots o’ Luck
- Alchemist Scratch-off
- Rio Bingo
- Asteroids Instant Win
- Ninja Chef
- Star Raiders Scratch
Live Casino: 23 (12 on mobile)
The live dealer section is organized in different areas of gaming.
- Roulette: 12
- Blackjack: 5
- Baccarat: 2
- Other: 4
Just as the main casino focuses on roulette above other table games, so does
the live casino.
- Roulette French
- Roulette Immersive VIP
- Automatic French Roulette with La Partage
- Roulette Extreme
- Blackjack Common Draw
- Blackjack Evolution
- Baccarat Evolution
- Baccarat Extreme
- Dream Catcher
- Three Card Poker
Casino-Specific Promotions
NetBet Casino has quite a few promotions going on consistently for players.
If you’re someone who loves these types of value-added opportunities, you’ll be
more than pleased with the quantity of the offers.
We most like the diversity of the promotions, though. There’s a Reel Deal
tournament that allows players to get in on free spin action and vy for various
prizes. Whenever there’s something new and different that doesn’t require
customers to make a deposit, it’s a benefit in our book.
The whole deposit match, reload bonus-type promotions are everywhere on
competitor sites. They can cause so much frustration because of all of the hoops
they make players jump through to comply with the requirements.
We’ll take a good, old-fashioned contest or free tournament any day!
Welcome Offers
There are a few specially designated rewards for brand new NetBet players
only.
Although the details will vary between welcome offers and the other special
offers, the standard wagering requirement is 30 times on the bonus amount for
deposit match-type awards. For free spins, the winnings are converted to bonus
money and then require 40 times play through.
TV Offer – 25 Free Spins with No Deposit Required
This is a limited-time promotion that’s offered to UK players only. It
provides 25 free spins on specific slot games with winning potential of up to
£250. The winnings then are converted to bonus play money. If you’re fortunate
enough to still come out ahead after betting 40 times your winnings, then you
get to keep the cash.
Double Your Deposit Welcome Offer (100% deposit match up to £200)
If you’ve ever gambled online, you’re sure to be familiar with this type of
incentive as it’s a bonus match based on your deposit amount. The matching funds
are not cash, though. You need to bet them 30 times over before anything will
convert to something you can withdraw. So, if you deposit £100, you’ll
receive £100 in bonus play. Then, you need to do at least £3,000 in wagering
(£100 x 30 rollover = £3,000). You’ll also want to note that if you use Skrill
or Neteller, you’re not eligible to receive deposit matching awards.
New Player – 5,000 Free Spins Weekly Raffle
Now, this is what we were talking about when we mentioned different types of
incentives. New players that have deposited into their betting account are
automatically entered into this free spins drawing. The catch is, for you to
find out if you’re a winner, you have to pull up one of four slot games on
Wednesday following your deposit: Warlords: Crystals of Power, Starburst,
Gonzo’s Quest or Twin Spin and start playing. If you are a winner, you’ll see a
pop-up notice during your play. First prize is 500 free spins, but 499 other
players will be awarded anywhere from five free spins to 250. We hate to be a
Debbie Downer here, but winnings from the free spins still need to comply with
the 40 times rollover.
Special Offers
Without going into the details for every special promotion, we’re just going
to list some out for you. There are so many that you would need to review your
options and the terms and conditions anyway, but here’s an idea of what’s being
offered to NetBet Casino players.
- Cashback – up to 45% in bonus funds up to £500
- 7 Piggies Tournament – Play for cash
- Game of the Week – earn double “Net Points”
- Millions of Starburst Spins – when you level up in the club, you’ll receive
free spins
Daily Offers
- Monday: Cash Attack – make the “lowest unique” deposit of the day to earn a £500 bonus
- Tuesday: Mystery Game – Find the Tiki parrot hiding in a game to win a mystery bonus
- Wednesday: Free Spins – ten free spins
- Thursday: Live Cashdrop – 20 winners will receive up to £100
- Friday: Happy Hour – 100% match on half of your deposit
- Saturday: Mobile Spins – ten free spins in the mobile casino
- Sunday: Pick of the Day – the casino’s choice of rewards that will vary each week
Refer a Friend
Refer a friend to NetBet and, if they register and deposit, you receive up to
£50.
The Players Club
Everyone is opted into the players club and will earn “NetPoints” based on
game wagering as long as it’s with real money and not bonus play cash. The
NetPoints can be spent on different bonuses or cash vouchers in the “Club Shop.”
Reel Deal Promotion
This is another limited-time promotion, but don’t be surprised if you see it
pop up more often. It’s a tournament-based promotion that kicks off every 15
minutes. Players make their bets on designated slot machines and compete for
free spin prizes.
This type of contest is a way to increase the entertainment value on NetBet
and excite the players about value-add opportunities. They’re competing rather
than being required to make deposits, so it’s unique and fun and adds to the
overall service.
The Vegas Casino
If more than 400 games in the main casino aren’t enough for you, there’s a
second casino that you can use with your one designated log-in, and you’ll have
a brand new collection of games from which to select.
Slots: 123
There are 123 different slots, including 49 jackpot versions, in this area of
netbet.co.uk and they’re unique to the Vegas Casino area only.
We wanted to point out two brand new games, Justice League and The Matrix. We
gave the Matrix a spin (literally), and it’s now one of our most favorite slots
out there. The graphics are incredible, and the action is non-stop. (note – this
would be a good place to link to the Matrix slot review if you have one)
- Bermuda Triangle
- Britain’s Got Talent
- Cinerama
- Frankie Dettori’s Magic Seven
- Haunted House
- King Kong
- Marilyn Monroe
- Santa Surprise
- The Six Million Dollar Man
- World Football Stars
Jackpots: 49
- Deal or No Deal World Slot
- The Love Boat
- Queen of the Pyramids
- Fairest of Them All
- The Winnings of Oz
- Age of the Gods – King of Olympus
- Age of the Gods – Furious 4
- Gladiator
- Chests of Plenty
- Monty Python’s Life of Brian
Card and Dice: 20
You’ll find a much more diverse table games area in this casino as opposed to
the main one. The card and dice games are combined into one and Roulette still
have its own section.
- Pontoon
- Double Attack Blackjack
- Sic Bo
- Blackjack Mini
- Perfect Blackjack
- 3 Card Brag
- Blackjack Surrender
- Blackjack Single Deck
- Lucky Lucky Blackjack
- Baccarat
Roulette: 17
- New AR Roulette
- 3D Roulette Premium
- Age of the Gods Roulette
- French Roulette
- Penny Roulette
- Multi Wheel Roulette
- Premium European Roulette
- Video Roulette
- Premium Roulette Pro
- European Roulette Multiplayer
Poker: 22
Although most of these games are in the video poker realm, there are a few
table poker games like Hold ’em.
Table poker:
- Casino Hold ’em
- Pai Gow Poker
- Red Dog
Video poker:
- 2 Ways Royal
- Aces and Faces four-line
- Jacks or Better 50-line
- Megajacks
- All American
- Deuces Wild four-line
- Pick ’em Poker
Instant Win (aka Specialty): six
- Love Match
- Cash Box
- Rocky Scratch
- Kong Scratch
- Classic Slots Scratch
- Roulette Scratch
Vegas Casino Promotions
The welcome bonus is more generous than in the main casino, but the rollover
is also much higher.
New Player Offer – 100% Deposit Match up to £500
The rollover still applies to the bonus amount only. But, in this case, it’s
a whopping 50 times whereas the casino welcome bonus only has 30 times play
through (excuse our use of the word “only” – any rollover amount is really too
much!).
Superheroes Prize Draw – €30,000 prize pool
To welcome in the new Justice League game, NetBet players can earn a drawing
ticket for every 10 wagered on any of the Playtech Superhero Jackpot Progressive
games, including Justice League. Four weekly drawings will eventually add up to
the €30,000 in total prize awards.
Five Million Spins – Age of the Gods
Vegas players need to opt in for this one, and when they spin the reels on
the Age of the Gods slot game, they can be randomly issued any number of free
spins along the way.
Jackpot Giant Promotion
The Jackpot Giant slot game is closing in on the €8 million jackpot amount,
so NetBet is encouraging its players to do their best to claim that prize.
Anyone who makes a wager on Jackpot Giant is eligible to receive free spin
rewards.
The Lottery
The lottery section is a NetBet in-house gaming area with its own structure
and draws. Different games like Lucky 5 or Lucky 6 are prominently posted with
the next drawing time counting down. You can venture over to that section and
place your bets on as many different games as you’d like.
When a drawing is in progress, the countdown clock will read “live”, and you
can check on the status of your ticket.
The Sportsbook
You may already be familiar with the
NetBet sportsbook from its involvement in live sports both in the Premier
and French Leagues. It’s been a sponsor of the West Bromwich Albion club since
2015.
The sportsbook is action-packed and well-designed. The highlights and live
betting are in the center, and punters can quickly find their favorites from
Premier League, Davis Cup, NFL, Virtual Sports, NBA, and more. They’re all
housed in the “Most Popular” section.
NetBet isn’t going to be the number one choice for the best odds. It falls
into the more middle-of-the-road category in an odds comparison.
It does provide a long list of sports, great markets, and ongoing promotions
that may be appealing to some. Virtual, e-sports, and horse racing are all in
the mix as well.
The betting menu is extensive and covers the gamut of international sports.
- Football
- Horse Racing
- Tennis
- Virtual Sports
- Golf
- Basketball
- Cricket
- American Football
- Aussie Rules
- Badminton
- Bandy
- Baseball
- Boxing
- Chess
- Curling
- Cycling
- Darts
- E-Sports
- Floorball
- Futsal
- Gaelic Football
- Handball
- Hockey
- Ice Hockey
- MMA
- Motor Racing
- Netball
- Rugby League
- Rugby Union
- Snooker and Pool
- Specials
- Surfing
- Table Tennis
- Trotting
- Volleyball
- Winter Olympic
- Winter Sports
Types of Bets
The NetBet Sportsbook offers:
- Single Bets
- Combo Bets
- Handicaps
- Teasers
- Each-way Bets
- System Bets (parlays or accumulators) from three to eight selections
Betting Limits
We would think most sports bettors would find a £0.07 minimum bet quite
affordable. Live bets are higher but come in at just £.13.
While there aren’t maximum bets imposed, a little bit of math is required, as
you’ll want to calculate your stake in relation to the maximum allowable
winnings for your particular match.
The maximum winnings are £20,000 within 24 hours or €50,000 within one week’s
time.
In-Play and Mobile Betting
The live casino is set up in Flash so it may not be viable to use on mobile
devices unless this type of technology is available on your device. The casino
recommends the full site for the best experience.
Sportsbook Bonuses
It’s not as active of a promotional area as the casino is, but there are
seven offers for sports bettors that allow for some value-add opportunities.
Although the terms differ from the casino, there is still a rollover in
place. The sportsbook rollover for this particular welcome bonus is six-times,
and handicap or over/under single bets don’t apply.
Other Sports-only Promotional Offers:
- Premier and Champions League 1st Goal Scorer Refund
- Acca Boosts
- NetBet Cup – win a Dream Car
- Golden Goal! Predict the outcome game
- £10 Free Bet in the Mobile Book
NetBet Poker Room
You didn’t think two casinos, lottery, and a sportsbook was enough, did you?
There’s also a dedicated poker room with welcome promotions, special offers,
and a plethora of tournaments.
The poker room is a result of the Poker770 name change so players who
previously played in the Poker 770 room can easily transfer over. Just log in to
your original account and the new software will be automatically downloaded and
your account migrated to NetBet.
You do need to download the poker software and, from there, you can customize
your experience.
Poker Welcome Bonus
Poker bonuses are structured differently than casinos and even sportsbooks as
they’re issued in stages.
The NetBet Welcome Bonus provides a 200% deposit match up to £1500, so it’s
significantly higher than the other gaming areas but isn’t released all at once.
There’s a 45-day window to rack up the points needed to receive the full amount
as follows:
Collect 100 points – you receive a €2 bonus
Accumulate 135 points four times over, and you claim another €2 each time
(total €8)
The remaining €1490 is issued, also in increments of €2, every time you then
collect 200 points.
And you thought a rollover was tricky, huh?
Other Poker Promotions
- Jackpot Sit ‘n Go
- Weekly MTT Missions
- €50,000 Missions
- Twister Mobile Mania
- Six Plus Hold ’em
- Samba Twister Games
- Free Rolls
- … and more
Customer Service
- Contact Email: via contact form
- Contact Phone: +44 203 608 6024
- Live Chat: 9:00 to 23:00 (GMT+1)
The opinions regarding customer service are varied as you can expect. Winners
are always more enthusiastic about the responses they receive while disgruntled
players may come across as harsh.
Overall, the problem with customer service isn’t in the hands of the
individual representatives. It’s regarding the limited hours.
This is a well-trafficked casino with 24 hours a day services, so it requires
a customer service department to match those hours. Unfortunately, you can only
receive assistance between 9 am and 11 pm (GMT+1).
Summary
There’s plenty to discuss regarding NetBet, as it offers so much to players.
It’s a one-stop shop for online gambling with multiple casinos, a live casino,
sportsbook, poker room, and lottery area.
Before we even get into the specifics, we were impressed with some of the
creative promotions that the site provides. They seemed to have a lot of thought
behind them. For example, the Jackpot Giant slot game is quickly approaching the
eight-million Euro mark, and NetBet built a bonus game around it to encourage
its players to spin for that prize.
It always looks good for a casino to behind a significant jackpot payment, so
it was interesting to note that it took the correct marketing steps to better
the odds.
The list of financial options provided to players is extensive. We can’t
imagine anyone not finding one way to deposit funds, even if it’s through
bitcoin. Between debit and credit cards, multiple e-wallets and prepaid cards,
as well as bank and wire transfers, the bases are covered.
A fee-free premise should always be expected, and NetBet doesn’t disappoint.
Transactions are complimentary in both directions.
The only complaint about the site and its payouts are the delayed processing
times. Some methods will allow for a few day turnaround, but others could take a
few weeks to receive. We need to point out that this information is posted and
detailed fully for anyone to review – including potential players. While we may
not like the extended processing time, being transparent about it goes a long
way.
When it comes to bonuses and promotions, we’d prefer the list to be scaled
back slightly because there’s just so much and it can be confusing. However, we
really couldn’t ask for more when it comes to bonus offers as promotions are
creative and diverse.
This is not your typical “welcome and reload bonus” website. NetBet goes way
beyond to provide exceptional value-adds that are much more appealing.
There is a “Reel Deals” promotion with tournaments kicking off every 15
minutes. There are cash back opportunities, free spins being issued,
tournaments, contests, drawings, and many of them are interactive and fun.
While we’d prefer to say that rollovers were non-existent, the casino deposit
bonus rollover of 30 times is actually on the lower end of the spectrum, and
it’s based on the bonus award only and not the bonus-deposit combo. So, that’s
also a feather in NetBet’s cap.
High marks for the gaming that’s provided as well. The main casino, which is
the focus of this review, has over 400 games. And, they’re some of the most
popular ones around. Mega Moolah, the top paying jackpot game of all time is
available for play on mobile devices as well. Some of the newer video slots
provided by NetEnt and Microgaming are all included in the slot banks. And, if
you’re looking for something brand new, some of the boutique companies that
NetBet uses provide those one-off slot games.
The live casino is a relatively good size, but the regular table games put
more of an emphasis on roulette above anything else. Video poker and specialty
game seekers are also accommodated but should probably opt to use their laptop
or PC, so they have plenty of selections.
You won’t find the absolute best odds in the sportsbook, but it’s competitive
and does offer seven different promotions to boost the value of your wagers. The
in-play area is sizeable, and the entire book has an easy to use layout, so
reviewing those odds is a slam dunk.
The Vegas casino, although somewhat smaller than the main casino, picks up
where the casino table games area leaves off just a bit. There are some exciting
blackjack, poker, and roulette variations. And, you can’t beat some of the
Playtech games that are housed within the dedicated Vegas area.
Poker players are also offered some of the best table action around with
plenty of tournaments and freerolls as well as deposit matches and other
promotions. Poker770 players will automatically transfer over to the NetBet
poker room by logging in to their original Poker770 account.
The lottery area is an in-house drawing concept, which appears to have games
almost every five minutes. There are different types of cards, and the countdown
clock keeps things moving, so you know precisely which tickets to buy for the
drawing that’s coming up next.
As a whole, the ownership is reputable, and the licensing, regulation, and
random generation certification is all in place for fair and equitable gaming.
The site is attractive, and customer service is available by email, phone or
chat but could benefit from extending their hours to accommodate players 24/7.
Verdict
NetBet not only provides a unique casino experience with over 400 popular
games, but offers full gaming services with a sportsbook, poker room, live
casino, and second Vegas-style casino. Millionaire-maker slots are included for
both regular and mobile play, and the promotions are enough to keep you busy
with seemingly endless possibilities. Players can select from a wide range of
banking options but should be aware that payouts could take a week or even
longer depending on the method of transfer. All in all, unless you live in one
of NetBet’s restricted areas, you should appreciate the entire NetBet service.
FAQ
Does this site accept US players?
No. Players from the United States aren’t allowed to register. France, Spain,
Italy and some other regions are also included on the “no-go” list.
I’m not locating some of the slot games that you’ve mentioned. Why is that?
Some of the casino games will vary depending on a player’s location. For
example, if you live in Canada, you will not be able to play any of the NetEnt
games so they may be the ones you’re missing in your casino version.
What’s the difference between the casino and the Vegas casino?
They are two entirely separate gaming areas housed on the same website. They
remain distinct, though, so the promotions are different, and the games are
unique to each area. For example, you’ll find Microgaming slots in the main
casino, but the Vegas casino puts more of an emphasis on Playtech titles.
This review was made by: gambling-giant.org Rating: 4 out of 5