PlayFrank Casino Review

If you’re looking for a casino that has a good reputation, plenty of casino games, and enough banking options to cover cards, e-wallets, and prepaid, then PlayFrank may be your new go-to website.

Not only does it offer everything I’ve already mentioned, but it takes things to the next level by incorporating some fun daily challenges and individual quests for rewards.

The site is bright, fun, and extremely easy to navigate whether you’re on your main computer or mobile device. PlayFrank notes that they have over 1,000 games. While I wasn’t able to reach that high of a number in the count for players in the United Kingdom, I did come up with a total of 856 on the full site and 557 on my Android device.

The casino features some of the biggest and best games around today like Monopoly, the Wizard of Oz, the Universal Monsters collection, and the NetEnt Rocks collection. It also hosts thirteen jackpot progressive versions currently amounting to over £1 million in combined grand prizes.

You won’t find sports betting or a poker room here, but the volume and diversity of slot and table games should keep you entertained for months on end.

Ratings Breakdown

Overall

There’s very little to not like about the PlayFrank Casino. It has a considerable number of games, a better than average website, and some fun promotions. The few minor drawbacks that I identified were the banking fees, the absence of video poker and specialty games, and the high rollover on deposit match bonuses. Aside from that, the casino includes some of the most popular slot games around and is managed by a reputable group that has several other successful gambling sites in its collective.

Game Variety

When it comes to the games that are included in this casino, there is a superior array of slot and table games. However, some casino players enjoy specialty games, video poker, and some of the more classic types of slots that aren’t available through PlayFrank.com.

Banking

On the one hand, you have plenty of banking options that should accommodate most players. The menu includes cards, bank transfers, e-wallets, and prepaid solutions. The internal processing is relatively fast, with just a 24-hour turnaround. On the other hand, there isn’t a Bitcoin or other cryptocurrency alternative, and there are fees associated with some of the methods for some of the players, based on their home base.

Bonuses

Players should enjoy the diversity of the limited-time promotions. Currently, there’s a daily challenge game that allows each player to choose the type of reward they’d like to claim. It’s a fun addition that doesn’t require another deposit. The welcome bonus, though, has a thirty-five times rollover that applies to both the bonus and the deposit added together, so it’s a problematic wagering requirement to meet.

Customer Service

The experience with PlayFrank’s live chat agent was one of the best that I’ve come across so far with online casinos. Many sites offer quick and curt responses that usually end up being incomplete. When you go back and ask for clarification, they’re either vague or non-responsive. I found PlayFrank’s interaction to be friendly, and just asking me if there was anything else they could answer elevates them heads and shoulders above many competitors.

User Interface

Playfrank.com is an easy to navigate site that provides upfront information to most of the things you’d want to access. The only frustration I had was with some of their links. The site would post a link to find out more about things like banking, but it would then forward to a non-existent page.

The Basics of PlayFrank Casino

It doesn’t matter if a gambling site has the best collection of games if they don’t have the reputation behind the experience. In the case of PlayFrank, it not only carries a huge number of casino options but does indeed have the solid backing that players should always find important.

It’s operated by EveryMatrix NV, and even though PlayFrank has only been online since 2014, this company has a whole host of sister sites under its belt, all of which are highly rated by actual registered players who use their service.

I never like to offer up information that may encourage players to patronize a less than stellar site, so this is a welcome review for me to write. The ownership is good, licensing and regulation are in place, and most everything a potential new customer would need is front and center.

PlayFrank is licensed with the Malta Gaming Authority as well as the UK Gambling Commission. While this may not seem like earth-shattering news, it is essential for your financial safety to have proper regulation in place.

Slots

I don’t know about you, but I always think it’s a good thing when a casino website uses multiple software providers. It gives it a lot more pizazz with more games and more diversity amongst those options.

PlayFrank uses ten of the top software providers including NetEnt, Microgaming, NYX, and WMS. The result is 733 slot games (at least for UK players anyway) that are the newer video slot versions with some jackpots mixed in as well.

What I did find odd is that Microgaming is one of the companies that provides many of the games for this website, including some jackpot versions. But the “big ticket” game, Mega Moolah, is missing from the library. I did see Tunzamunni and Major Millions, but the top progressive jackpot slot currently online today was notably missing.

Microgaming’s The Phantom of the Opera, as well as Jurassic World, Terminator 2, Game of Thrones, and Bridesmaids should appeal to the entertainment aficionado.

Players that are well-versed in online slot play will also like the NetEnt collection that counts Guns n’ Roses, Gonzo’s Quest, Starburst, and Dracula amongst its top gaming selections.

While mobile players won’t be able to access absolutely everything, nearly 500 slot games alone can be pulled up on smartphones and tablets. That should be more than enough to keep players on the go spinning those reels for months, if not years. The mobile casino is a close match to the full version, with the games organized similarly.

With that many slot games on all formats, the search by game or search by software provider options can come in handy.

Although I was a bit thrown by the jackpot section that only has 13 games out of 733 total slots, the site is currently promoting a combined prize value of £1.1 million from progressive jackpot games.

Casino Games

Slots do usually reign supreme, and it’s no different on this site. However, table games and live table games still add up to over 100 possibilities, so that’s not too shabby.

Video poker and specialty games are not available in this casino, but table game players know what they’re looking for and they surely will find it here. There are multiple varieties of poker, blackjack, roulette, and baccarat.

There are options like Royal Roulette, Oasis Poker, Casino Stud Poker, Punto Banco, Mini-Baccarat, Texas and Casino Hold ’em, and Double Xposure blackjack.

Sixty table games are on the full site and there are twenty via mobile. For live casino tables, there are more available for players on the go than there are in the PC or Mac version. I counted fifty live tables on the full site and sixty-six on my Android phone.

Just as with slots, casino games will vary depending on location. These are the numbers for the players from the UK.

Three Card Poker, Roulette Dragonara, Speed Baccarat, and Dream Catcher are all counted amongst the live dealer selections. But, blackjack is much more prevalent in this section of the PlayFrank Casino than in the regular (versus computer only) casino gaming area.

Banking Options

I’m scratching my head when it comes to banking with this casino, as there seems to be some conflicting information. And, for a site that provides full disclosure regarding its ownership, licensing, terms and conditions, bonuses, and gaming, the financial side of things veer off in a different direction.

There are banking methods graphically represented at the bottom of the homepage, and there is a minimum deposit of £20 listed in the terms and conditions.

However, whereas most sites will provide a menu of methods and all of the pertinent information that potential players are looking to find, PlayFrank only offers this information to adequately registered players.

I contacted the customer service department via live chat to see if the agent would fill in the blanks. I did find out that payouts are processed within twenty-four hours, but the list of banking options is not released. I was told that it varies per location, so there’s no standard list to distribute or post.

Now, the site does state, “Quick banking, no fees,” but that’s not necessarily the case. The customer service representative advised me that deposit and withdrawal fees would also differ for each geographical location and are based on the financial method used.

I haven’t seen any notable patterns of slow or no payments, so that’s a good thing, but everything is handled on an individual basis.

Deposits

• Visa
• Mastercard
• Skrill*
• Neteller*
• Paysafecard
• Trustly
• Giropay
• Zimpler

*Skrill or Neteller use exempts the player from accepting a bonus

Withdrawals

• Visa
• Mastercard
• Skrill
• Neteller
• Trustly
• Giropay
• Zimpler
• Bank Transfer

E-Wallets like Skrill or Neteller will provide the fastest turnaround whereas credit card payouts or bank transfers could extend the process up to a week or more.

Bonus Promotions

The PlayFrank welcome bonus is a three-parter that includes both a deposit match and some free spins. Collectively the value is up to £300 with 200 free spins on Starburst, and it’s divided out as follows:

1. 100% Deposit Match Bonus up to £100 plus 50 free spins on Starburst
2. 50% Deposit Match Bonus plus 50 free spins on Starburst
3. 100 free spins on Starburst

The rollover is a steep one though. While thirty-five times may be an average amount on many sites, on this one it incorporates the deposit along with the bonus play amount. With a 100% bonus scenario, that doubles your obligation.

Additionally, only slots count toward meeting the wagering requirement, and some video slots are excluded as well. Table games come in at 0% so, if you’re not a slots player, you may want to take a pass on accepting the welcome bonus. Or, as a possible option, just take advantage of the free spins package if customer service allows you to separate out the offer.

Free spins winnings also have a rollover of forty times on any winnings so, keep in mind that you have to do some follow-up work on those free spin rewards.

I also wanted to make specific mention of another condition that comes into play with bonus playthroughs. You can still go ahead and withdraw from your betting account before you meet a rollover, but you then forfeit the bonus you were given as well as any winnings that you accumulated. If, however, you placed any bets using the bonus balance, the bonus can’t be canceled, so you’re obligated to complete the rollover in its entirety.

As far as other promotional opportunities, if you head to the promotions section, you can take a peek at some of the past offers. PlayFrank updates its programs regularly. The current rewards program, in addition to the welcome bonus, involves some daily rewards programs where players can pick and choose the incentives they’re interested in the most.

Mobile Compatibility

I did already provide you with some information on the mobile casino as far as specific types of games that are available, so you know that many options are available to you.

I used an Android phone and found 557 total games in the casino that included both live casino and regular casino varieties.

My counting skills were checked and double-checked as I did see more live casino tables on my phone than I was able to find on my laptop – 66 as opposed to 50.

While there aren’t any dedicated apps for Android or Apple, the mobile browser version is more than sufficient for a quality gaming experience.

Customer Service

I did have the opportunity to contact PlayFrank’s customer service department and opted to use the live chat service, hoping for an expedited response.

Fortunately, I did receive a prompt reply, and the agent was extremely friendly and courteous. While I was given most of the answers I was looking for, she was still unable to provide me with a list of banking options and fees, so that was the one drawback to the interaction.

I would still classify the customer service department as top-notch, though. I’ve corresponded with several sites’ service agents and have experienced no responses, half responses, and hang-ups when asking a follow-up question. The PlayFrank agent who was helping me even followed up to ask if I had other issues that she could address, so I give high marks for going the extra mile.

There isn’t a publicized phone number, but email inquiries can also be sent to [email protected] I also noted that the casino’s service team is good about responding to posts in player forums. They provide follow-up information and have been known to go above and beyond to assist with questions and concerns.

Summary

While PlayFrank doesn’t allow for US players, it does cater to global players from other locations. The banking is set up to be accommodating regardless of a player’s home location and, although gaming selections will vary, everyone should have plenty from which to choose.

Slot games are provided by ten of the top software providers, so the collection is extensive and offers some highly sought after titles. More jackpot versions, as well as video poker and specialty games, would be helpful for players who enjoy those casino alternatives.

All in all, though, PlayFrank is a good viable option for slot and table game players, especially those that enjoy mobile access to casino play.