Ruby Fortune Casino – The Complete Review

Fair. Easy. Safe. Fun. These four words were printed along the top of the Ruby Fortune Casino when we made our first virtual trip to the site. Whether these four words were accurate descriptors or not was something we planned to find out. Going into our review, all the information we had was that the Ruby Fortune Casino was part of the Palace Casino Group that had been around since the early 2000’s.

Initially, we expected a carbon copy of the other Palace Group sites we had reviewed, but to our surprise (and a pleasant surprise at that) the Ruby Fortune looked to be significantly different than the other Palace Casino Group sites. Yes, we’re talking about the look and feel but also at first glance it looked like the game selection, and a few of the more integral parts of the site were also different (and much better).

The biggest difference that jumped out to us was the number of games to choose from and the quality of the games. In other previous Palace Casino Group reviews, the game selection was good, not great, and the quality of the games was mediocre with no branded games. Immediately, we saw Game of Thrones and Jurassic Park and a ton more branded games from Microgaming jumping off the page.

Honestly, it looks like Ruby Fortune may be the bread winner out of the Palace Casino Group websites where they spend all their money and have the best games and amenities. To be sure of this, we, of course, needed to dig into the site and give it a full review. As always with our reviews, we’re not here to write a positive puff piece that aims to make you feel good. We’re here to give you the down and dirty on the site whether that’s a lot of good, a lot of bad, or even a lot of ugly.

If you’ve ever read any of our other reviews, you know that we don’t hold back. If we see something we don’t like or want to see improved, or we’re even just having a bad day, we will let a site have it. We want you to be able to trust the information you get from our reviews so you can make a more educated decision about where you want to play.

Ratings Breakdown

Overall

We were pleasantly surprised with the Ruby Fortune casino as they not only exceeded the quality of their sister sites, but they also had high enough quality to be considered a real player in the industry. Game selection was really good with a lot of high quality branded slots and an incredible amount of table game variations (more than most top sites). The site’s user interface needed work, but the user interfaces of the games were great. The site lost points, though, because their bonus promotions were near nonexistent outside of a few initial deposit bonuses. They also need to do a better job of posting limits and time frames on their banking options. Small changed, but still, things we want to see improved if they want to improve their rating score with us. Overall, this is definitely a site that slot players and table game players who like game variations are going to like.

Game Variety

We actually expected this to be the exact same as all other Palace Casino Group sites (good but not great) but in fact, this site had a TON of games to choose from. All games were high quality and available for free play without even creating an account to allow you to test them out. Many of these games were branded as well which is typically the highest quality of games available. The site also had a ton of table/casino game options and even several live dealer game options. As you’ll see when we get deeper into this review, game variety is on point.

Banking

The site had a bunch of different deposit and withdrawal options which was great to see. This included all the big player options like debit and credit cards, PayPal, Skrill, and more. Our 4/5 here is not one that we firmly stand behind because we have a lot of incomplete information from the site. They post the different deposit and withdrawal options (and the options are great), but they don’t mention any fees, limits, or processing times. We’re led to believe based on the reputation of the company that everything is good, but we want to make sure that you’re aware you may want to get a little more information from support before choosing which method to withdraw with.

Bonuses

Frankly, this might be a little generous. The bonus promotions are extremely weak with nothing more than a match deposit bonus on your first three deposits. After that, there are no bonuses or VIP programs ever. The play through on these bonuses is also very high at 50x, so it’s going to take you a bit longer to clear them. While play through is the industry standard, 50x is not. This, unfortunately, is par for the course for a PCG family site. Maybe one day they will hire someone to improve their bonus structures company-wide. Until then, we’ll at least be happy they are offering some free money for playing.

Customer Service

The site had all the options we want to see with customer service with live chat, email, and toll-free phone service. Each option was available 24/7/365 which should make it a 5/5. The reason we docked a point is that on a few pages on the site there was a glitch when trying to access the live chat. It works from most areas of the site, but the small glitch was enough for us to need to dock a point.

User Interface

The user interface at Ruby Fortune is good, but not great. There is absolutely nothing glaringly wrong or anything that anyone without a nitpicky eye like ours is going to see. Most people would probably rate them a little higher here, but we’re in that nitpicky category and proud of it. The games are organized and laid out well, though, there are some small tweaks they could make to make finding the games you want a little bit easier. When you actually get to the games, though, they are from Microgaming, so the quality of the game’s user interfaces is high.

Slots

The slot offerings at Ruby Fortune were MUCH better than they were at their sister sites and were also much better than most of the industry! They had a ton of different options which included a bunch of branded games (games designed after TV shows and movies). These weren’t knock off branded games like Jurassic Dinosaur Park Slots, but the actual Jurassic Park with the images and characters from the movie. Sites love to try and pawn off garbage copies, but these are the real deal.

The slot offerings are not all on one list but are split up into a few categories. By clicking the Games tab, you are taken to a page with their short list of recommended games for you to play. These were all slot games when we checked but we assume at times you may see casino games on here as well as they are all housed under the Games tab.

On the right-hand side of the screen, there are 11 different category options, and it looks like three of them deal with slot machines. The games are all neatly organized in the middle of the screen with their logos. One thing they didn’t have were the names of the games in plain text under the logos like you would see on most sites. This isn’t necessary but is a nice perk because some of the game names are so artistically drawn on the logo that they are tough to read. Trust us on this one; we had to type them all out, and there were several times we had to get a few inches away from the computer screen to make sure we could read them correctly.

This also prevents you from being able to sort the games alphabetically. There was a search function that did work well when we tested it in case you’re looking for a specific game. For your convenience, we’ve included all the games here. If you do start playing on this site, you may want to keep this list handy or bookmark this page so that you can copy and paste game names into the search, so you don’t have to click through 15 tabs to find the game you want.

3 Reel Slots

5 Reel Slots

Progressive Jackpots

• Cash Splash
• Fruit Fiesta
• Jackpot Deuces (Not A Slot)
• King Cashalot
• Lots A Loot
• Major Millions Progressive
• Mega Moolah
• Mega Moolah Isis
• Progressive Cyberstud Poker (Not A Slot)
• Treasure Nile
• Wow Pot

All games were available to be played for free money without creating an account. This is an awesome way to test out the games before you make a deposit to make sure you’re going to enjoy them. You will need to make sure that you have Flash installed on your computer before loading the games.

Other Casino Games

The casino game offerings at the Ruby Fortune Casino were definitely one of the higher points. If you’re someone who likes a lot of variety and choices in your table/card games, you’re going to be a fan of the Ruby Fortune. The Casino Games section of the site is split up into eight different sections. The layout was organized well, and games were fairly easy to find. Again, though, they did not have the text names below the icon which made a few of them difficult to read and unable to be sorted alphabetically. This was a lot less of a deal than with slots, though, because as expected, there were fewer options.

Something else that was a little odd with the organization was when we clicked on the Live Casino tab we only saw one game offered which we thought was strange. However, when you click on the individual game tabs like Roulette or Blackjack, you see a bunch more Live Dealer options there. It looks like they maybe forgot to list the games again in both sections which would be the correct way to do it.

Here are the games offered in each of the eight sections under Games that pertained to casino/table games.

Baccarat

• Baccarat
• Baccarat Gold Series
• High Limit Baccarat
• Live Baccarat
• Live Baccarat Multiplayer

Blackjack

Instant Wins

More Table Games

Video Poker

Banking Options

As is proving to be par for the course with PCG casinos, they have a ton of great deposit and withdrawal options but don’t provide much information in regards to limits and fees. From our understanding of the company, most options are fee free, but there are some limitations on the amounts and time frames you can withdraw. The site also requires documentation to withdraw (which is completely industry standard). We only mention this so we can suggest that you take care of this paperwork as soon as you open your account, so you have zero delays when you’re ready to cash off your winnings.

Here are the different options available for deposit and withdrawal. Again, we wish we could include limits and fees, but that information was not readily available on the site.

Deposit and Withdrawals Options

Bonus Promotions

As with most of the PCG family of sites, the promotions department is weak. Ruby Fortune had deposit bonuses available only for your first three deposits. This is better than some sites (including some in the PCG family) where they only have a first deposit bonus or no bonus at all. The amounts were smaller on these bonuses, but you can always make three deposits right off the bat if you’re looking to put a lot of money on the site. Make sure, though, if you go to do this that you check with support to make sure that there are no stipulations that you have to wait a certain period of time or anything between deposits. We doubt that is the case, but you should check just to be sure.

• 1st Deposit Bonus: 100% Match Bonus up to €150
• 2nd Deposit Bonus: 50% Match Bonus up to €200
• 3rd Deposit Bonus: 25% Match Bonus up to €400

Customer Service

On the surface, the customer service options look great (exact same for all of Palace Casino Group sites), but we actually had a small issue with their site that we will mention in just a second. Options wise, they had live chat, email, and toll-free phone numbers that were all available 24/7/365. When we went to test out the live chat function, the link opened a pop up that didn’t work. Upon further testing, we realized this was only from one specific page, though, and it worked from the rest of the site. If you need live chat and have trouble accessing it, try clicking the link from a different page on the site, and you should be good to go.

Conclusion

To be completely honest, we weren’t expecting to find such an awesome experience when we reviewed BitStarz. We expected them to be another cookie cutter, run of the mill casino that offered Bitcoin, end of story. What we found was a casino that has hired the right staff and the right developers who have created a really nice product in a tight little package. It’s hard to snuff your nose and super high-quality games, free withdrawals, and creative promotions that are spelled out well and don’t require opt-in.

The only things we’d like to see them get rid of are the small deposit fees, but we can live with that for now with the rest of the perks and the free and instant withdrawals. We definitely recommend giving this casino a try especially because you can check out and play all of the games without even making an account.