Spin Palace Review

Spin Palace had a remodel in the summer of 2017, and the result is a sleek
and sophisticated new website with a brand new sportsbook. The casino is
provided by Microgaming so, unless you’re brand new to online gaming, you’ll be
familiar with many of the popular slot titles and those big progressive jackpot
opportunities. The sportsbook offers 70 sports including in-play opportunities,
and has a custom welcome bonus and daily specials. Video poker, table games, and
a live dealer casino round out an action-packed website but don’t expect to see
too many promotions as welcome offers take center stage.

The Breakdown

Overall

Spinpalace.com is a well re-designed site that doesn’t go over the top with
promotions but provides a quality casino and sports betting experience. It has a
long track record and seems to have learned from its experience as it has put
forward a good overall product. We would like to see more banking information,
though. For a site that provides a plethora of information regarding the gaming,
it holds back on the financial end of things.

Game Variety

There isn’t any major issue in the variety of games offered in the casino.
However, there isn’t a specialty games section with things like bingo and
scratch cards, and all slots are provided by Microgaming, so they’re all video
slots.

Banking

We honestly don’t know how to rate the banking on this site as so much is not
disclosed. There are six deposit and five payout methods, relatively small
compared to some competitors. Bitcoin, paysafecard, and a few other of the newer
alternatives aren’t offered but, we lowered this rating a bit for not providing
payout turnaround times and specific fees if any.

Bonuses

The welcome bonus is the only consistent programs in the casino. While that’s
fine for some, other players like to opt-in to more value added opportunities.
What we most like, though, are the daily Enhanced Odds specials in the
sportsbook.

Custmer Service

We’re not swayed either way on customer service. There aren’t any consistent
complaints about poor service or no response, but there isn’t much in the way of
above-average assistance either.

Mobile Casino

It’s attractive and has a lot of the information needed, even if you’re brand
to new online betting. We did experience some lags, and a few misdirects but,
all in all, it’s a good, solid portable site.

Overview of Spin Palace

Who Is Behind the Palace?

We want to get something out of the way right up front as there’s so much
contradictory information out there about Spin Palace’s ownership and some past
issues with that group. It is currently owned and operated by the CityViews
Group with licensing under Bayton Limited and Baytree Limited.

We don’t see anything reflecting a significant ownership change from the
Palace Group, the previous ownership designation, and all of the sister sites
like Cabaret Club, Ruby Fortune, and Jackpot City are listed in the terms and
conditions on spinpalace.com.

When you do some searching, a few of the sites under the Palace Group did
have some affiliate payment problems and slow pays for players. But, on the flip
side, sites like Spin Palace, Mummy’s Gold, and River Belle Gold have always
been highly regarded by both reviewers and players, at least for the most part.

There aren’t currently any major issues being reported and the Palace Group’s
old ties to the affiliate program, Wagershare, appear to be severed. Wagershare
was assumed to be behind most of the complaints that were filed.

Spin Palace is fully licensed through Malta Gaming Authority as well as the
Kahnawake Gaming Commission in Canada. Aside from the one-off issues that will
always pepper player forums, users are complimentary of the new site and
appreciate the popular Microgaming options.

No US Players Allowed

Aside from customers from the United States not being allowed to register or
use the service, players from the following locations are also on the “no list.”

• Belgium
• Denmark
• France & Territories
• Hong Kong
• Iran
• Israel
• Italy
• Myanmar
• North Korea
• Philippines
• Romania
• Singapore
• South Africa
• Spain
• US Territories
• Taiwan
• Turkey
• Hungary
• Czech Republic
• United Kingdom

Credit, Debit, e-Wallet and More

Deposit and withdrawal options include credit and debit cards in both
directions as well as iDebit, Trustly, and popular e-wallets Skrill and
Neteller. Payouts are somewhat fuzzy though. There isn’t a specific approval
time posted nor any fees, but the terms and conditions state that charges may
apply to some withdrawals so, just a heads up here.

A Successful Makeover

Elegant would be the one word we’d use to describe the new spinpalace.com.
The colors and rich and the picture enhancements are either photo-related or
crystal clear graphics. It’s not a cartoonish site by any means. It’s deep rich
blue with gold accents, and it makes you feel like a high roller just reviewing
the information. One of the things we most like about it is the abundance of
information provided for players. Everything is explained in great detail. You
can even learn how to play a game like Baccarat by reading through that section.

An Invitation to Punters

Sports bettors now have an additional choice for staking their wagers as the
new site plans also accommodated a new sportsbook. 70 sports with the most
popular bets from spreads and totals to exotics, but a fun addition is the Spin
Special section featuring daily enhanced odds opportunities. The book is easy to
review and place a bet, and the live betting section is action-packed.

Microgaming. Need We Say More?

If you were to poll most online casino players and ask about the games they
like to play, we would bet that most of them would include some Microgaming
titles on their list. It’s the company that put out the first online casino and
is a well-respected member of the online gambling community. Not only is it
known for its big progressive jackpots, but for fun and innovative slots like
Playboy,
Jurassic Park, Bridesmaids, Terminator 2, and Tarzan. Spin Palace’s casino
is provided by Microgaming and not a mix of multiple companies so a lot of the
options should be fun and familiar ones.

Bonuses & Promotions

As far as promotions go on this site, there’s only one formal bonus program
for casino players and one for sports bettors, and they’re both welcome bonuses
that can only be claimed upon initial registration. There aren’t any reload
offers or other promotions unless they pop up as one-off opportunities or are
offered through the loyalty club.

25-100% Casino Welcome Bonus Package up to $1000

The welcome bonus is a three-part offer with varying percentages and maximum
rewards. The rollover that applies to each of the three awards is 50 times.
Meaning, if you deposit $100 and receive $100, that $100 bonus needs to be
wagered 50 times for a total of $5,000 in betting.

The three-part welcome package is as follows:

• 1st Deposit: 100% match up to $250
• 2nd Deposit: 25% up to $300
• 3rd Deposit: 50% up to $450

100% New Sportsbook Player Free Bet up to $200

Sports betting operates a little differently when it comes to meeting
promotional wagering requirements. In this case, the value of the initial
deposit needs to be played through five times to activate the free bet. So,
whereas the bonus award is issued immediately upon deposit with the casino
offer, the sportsbook requires the betting first, and then the reward comes
after. The maximum win on a free bet is capped at $20,000, so that’s not too
bad.

Players can only claim one or the other of these bonuses so if you use the
sportsbook and the casino; you’ll need to decide which offer suits you the best.

The Loyalty Club

Similar to most online VIP or loyalty clubs, Spin Palace’s is a multi-tier
program where new players can start out with 500 free club points and at the
Blue level. Customers then progress up the ranks to Silver, Gold, Platinum,
Diamond, and then Prive by earning points for every €10 wagered as points are
awarded based on Euros.

Once you accumulate 2,500 points and get to the Silver level, the benefits
start kicking in with a 10% bonus point increase and €1,000 in casino bonuses
monthly. Prive level players (500,000 points earned) receive €10,000 in casino
bonuses each month plus customized gifts, invitations to sporting events, VIP
events, and vacations.

Higher loyalty level members also receive expedited withdrawals, a dedicated
support phone number, and a VIP manager assigned to them.

The loyalty club does provide for some tournaments and bonuses that may seem
lacking in the promotional area.

Monthly Raffles

We do like it when a casino offers something a bit different for their
players. The deposit match system can get old quickly. The monthly raffles are a
good way to shake things up and add some additional excitement for loyal
players, but they do require a deposit. One €25 deposit equates to one ticket,
and then the winner is drawn at random from all participants. Some months the
prizes are pretty impressive like a MacBook Pro or €1,500. Others have featured
€50, €150 or €500 in cash. It’d be good to see something outside of the deposit
realm, though. Like a slot tournament where everyone can participate or
something that involves the actual casino play instead of the cashier.

The Casino Cashier

When you click the Banking tab, you’ll note that a well-organized page of
financial options opens up, all graphically depicted and each designating if
it’s allowable for deposits and withdrawals both.

What you won’t find is much of anything else on the page. There are no
turnaround times, and it doesn’t say if fees are involved or not. We combed
through the terms and conditions to try to fill in the blanks and did find a few
pieces of information, but not a complete picture.

In reviewing some comments from players who have cashed out from Spin Palace,
some say that the process took quite awhile and some say they received their
payout faster than expected, so keep that in mind. These are just the overall
guidelines.

You can deposit using any of the following:

• Visa
• Mastercard
• Visa Electron Debit Card
• Maestro Debit Card
• iDebit Bank Transfer
• Trustly Bank Transfer
• Skrill Web Wallet
• Neteller Web Wallet

Payouts

The terms and conditions section states that fees “may apply.”

• Maximum Withdrawal: €10,000 per month
• Internal Approval: 1-3 days

The Sportsbook

You can pull up the sportsbook from within spinpalace.com or go directly to
spinpalacesports.com, and you’ll find an informative introductory page that
details the sports welcome bonus and an overview of the betting service.

This is a brand new service to Spin Palace that was part of its summer of ’17
renovation and, for a new addition, it seems to have everything that most
bettors would want.

The book can offer up to 70 sports at any given time and does incorporate
horse racing in the main menu.

Some of the betting options include:

• Baseball
• Basketball
• American Football
• Australian Football
• Canadian Football
• Football (Soccer)
• Gaelic Football
• Formula One
• Golf
• Horse Racing
• Ice Hockey
• Rugby League
• Rugby Union
• Tennis
• Boxing
• Futsal
• Bandy
• Cricket
• Cycling
• Darts
• Fencing
• Gymnastic
• e-sports

The Betting Service

You’ll get your choice of odds here as Fractional, Decimal, and American odds
are all available to accommodate the punters around the globe. Spreads, Money
Lines, Totals, Parlays, Props, all of the basic and exotics are also offered in
this new book.

Spin Specials

There’s incentive to check out this sportsbook daily as the Spin Specials are
Enhanced Odds offers. You’ll see them change daily and include popular sports
like soccer, basketball, and football. When we checked in, the book was giving a
half a point edge on soccer to win as well as three NFL to win bets.

Betting Limits

Rather than list an overall betting limit, the terms and conditions state
that the maximum daily win ceiling is €100.000 or the equivalent in other
currencies. The site also strictly prohibits any re-bets or even similar bets
and can void payouts accordingly.

Live Odds

Although the new sportsbook didn’t come with live viewing, there is an
impressive In Play area with a long list of events. You can also click on a game
in progress to see updated scores and available markets. The live betting
opportunities don’t stop at the top sports; you can get in on table tennis,
cycling, darts, snooker and pool, beach volleyball, badminton, and more.

Mobile Betting

If you’re a mobile user who prefers an app over the mobile browser, then
you’re in luck. Spin Palace has a sportsbook app that’s optimized for iOS,
Android, and Windows. It also provides a comprehensive page of information on
its portable sportsbook with further explanation on the bet types and available
sports.

The Casino

Game Variety

When it comes to Microgaming, you’re going to have some
fun options in the slot banks, especially with progressive jackpots. It’s a
leader in those money-making slots, and regular players seek out titles like
Mega Moolah and Major Millions specifically by name as they know that these
games come with big payout potential. The variety elsewhere is A-OK as well,
with plenty of tables and live dealer games, and some video poker, but specialty
games, aside from keno, didn’t show up on our radar.

Audio and Video Quality

Software providers include:

• Microgaming
• Evolution Gaming
• Scientific Games

You’ve got Microgaming in the casino and Evolution Gaming in the live casino,
so the software is some of the best. The website renovation showcases each of
the games in the best possible light. The only thing we experienced was some
loading lag time on Android devices.

• Mobile Casino

  The formatting is great, and plenty of games appear
  on a mobile device but, again, we did experience a bit of a delay in loading
  the pages which may have just been a temporary thing. For the most part,
  mobile play should more than suffice. The colors are crisp and clear, and
  all of the important and helpful information is included in this format as
  well.

While this site is information-packed on everything from what types or games
are included in each section and how to play them, it only provides a sampling
of titles for anyone who is not registered. You have to be an official player on
spinpalace.com to view the entire collection.

For anyone who knows about
Microgaming though,
you’ll be familiar with the types of games and many of the popular titles
provided by this software giant.

Slots

• Hitman
• Hellboy
• Dragon Dance
• Forbidden Throne
• Thunderstruck II
• Centre Court
• Deck the Halls
• Cricket Star
• Cash Splash
• Major Millions
• Mega Moolah
• Treasure Nile
• Cash Splash
• Fruit Fiesta
• Fruit Fiesta Five Reel
• Progressive Cyberstud Poker
• Jackpot Deuces

Video Poker (eight games)

• Aces and Faces
• Aces and Eights
• Deuces Wild Bonus
• All Aces
• All American
• Bonus Poker
• Deuces Wild
• Jacks or Better
• Double Double Bonus Poker

Roulette

• American Roulette
• European Roulette
• French Roulette
• Premier Roulette
• Wheel of Riches
• Spingo
• Premier Roulette Diamond Edition
• Multi Wheel Roulette Gold Series
• Roulette

Blackjack

Whereas Video Poker adds a measure of fun, the card and table game area is
rather typical of most online casinos with enough variety to appeal to dedicated
players, but it doesn’t offer anything new and innovative.

• Atlanta City Blackjack Gold Series
• European Blackjack Gold Series
• Atlantic City Blackjack
• Atlantic City Blackjack Multi-hand
• Vegas Single Deck Gold Series
• Classic Blackjack
• Classic Gold Series
• Big Five Gold Series
• Vegas Strip Gold Series

Live Casino

The live dealer tables are primarily provided by Evolution Gaming, with
additional contribution by Scientific Gaming.

• Blackjack
• Baccarat
• Roulette
• Ultimate Texas Hold ’em
• Caribbean Stud
• Three Card Poker

The live casino can also be accessed on smartphones and tablets.

Customer Service

• Contact Email: [email protected]
• Contact Phone: 1-877-710-8016
• Live Chat: 24/7

The client services department is open round the clock and the agents are
well versed in six languages, English, French, German, Italian, Swedish, and
Brazilian Portuguese.

Summary

Before we even pulled up Spin Palace, we went back and visited some player
forums as the site was initially part of the Palace Group which had a bit of
controversy following it. When you dig in deeper, though, it seems that most of
the issues that came up all revolved around Wagershare, its previous affiliate
program, and a group called Buffalo Partners which, by all accounts, is no
longer associated with Spin Palace or CityViews sites.

It’s important to put it out there though as some comments aren’t quite
complimentary, but there are also plenty of players who stepped up and talked
about a great experience using this casino. Keep in mind that the sportsbook is
new, so there won’t be a lot of discussions yet regarding the betting service
but, nowhere did we find any recent consistent and troubling information
regarding player payouts aside from some that took longer to process than
others.

The new Spin Palace is an impressive site that provides a well-rounded online
gaming experience. You’ve got slots, video poker, table games, live dealer
tables, and a sportsbook that also includes a racebook and the increasingly
popular e-sports.

Bonus seekers may be somewhat disappointed as there is a welcome bonus,
actually a three-part package for casino players as well as a free bet welcome
offer for sports bettors, but that’s where the buck stops. There isn’t a packed
promotional menu featuring reloads and other offers. We’re in agreement with a
streamlined program because it eliminates a lot of problems that players run
into using these types of offers. Those rollover requirements that this and any
site imposes can be so problematic, especially for newbies.

It would be nice to see something of a truly value-added nature, though. Some
raffles or fun contents that don’t rely on deposits but are tied into game play
are always welcome additions and enhance the overall experience, but they
certainly don’t make or break a casino.

We do need to say that, players who mainly look for promotions should check
out the loyalty club as it does include tournaments and monthly bonuses in its
list of player perks.

When we get into the banking area, it’s a mixed bag. There’s a detailed page
of options, but the only information provided is whether or not you can use them
for deposits and withdrawals. It would be helpful to have details of minimum and
maximum transactions and a fee schedule.

We also had to take a stab at the approval timing as it’s not publicly posted
either. Based on feedback from other sites and players, we estimate that
internal approvals fall in the one to three business day range, but then for
methods like credit and debit cards, there will be additional delays for
external processing.

Stepping into the casino, you really can’t go wrong when you use Microgaming
as a sole provider as opposed to some other companies. It has the reputation
behind it as well as the games that so many online players specifically seek out
when they consider using one site over another. There are some of the newer
casinos that now opt to use dozens of companies, and we prefer that because it
provides a well-rounded collection but, if you have to go with one, Microgaming
is that one.

Although there are plenty of slot and table games, the progressive jackpots
stand out in this casino. There’s a good number of them, and they’re also
available for mobile play. Some of these games have turned players into instant
millionaires, so it’s exciting to be able to get in the running.

The live casino suite is provided by Evolution Gaming, the company
responsible for so many of the live dealer tables on probably hundreds of sites.
It specializes in these tables, so the experience will be top-notch for anyone
who prefers a real person leading the way.

While the sportsbook is new, it certainly has plenty of betting opportunities
already. It was a well thought through addition with an easy review of lines and
a quick one-button transfer to the in-play area.

Although casino players don’t have any daily offers, the Spin Specials can be
a significant benefit to punters that check in often and look for the best
value. We’ll take enhanced odds over a deposit match offer any day!

Verdict

Early reviews on the newly revamped Spin Palace seem to indicate that it’s a
success. The stylish site provides an upscale atmosphere whether you prefer
casino or sports betting. As a dedicated Microgaming casino, many of the most
popular slot games today can be found on both the full site and mobile version.
The sportsbook offers plenty of pre-game and in-play lines, and most players
should be okay with a €10.000 maximum withdrawal allowed daily. If you haven’t
checked out Spin Palace in awhile, it may be worth a revisit.

FAQ