VIP Slots Casino Review

Welcome to my comprehensive review of VIP Slots Casino! This review is going to cover everything you need to know about this site, ending with some recommendations as to whether or not you should be choosing this casino as a place for your real money action.

As someone who has been in this industry for well over fifteen years, the VIP Slots brand is familiar to me. This was once one of the flagship brands under the English Harbour umbrella of casinos. However, it was shut down in that form in 2011. It is great for me to see the brand return, but I wonder if it is just the same product as before or if the new owners have done something to improve on what was once a very popular casino brand.

Here’s what I can guarantee you with this review: it is going to be brutally honest. I don’t ever like to steer my readers in the wrong direction, so I have turned over every stone looking for the good, the bad, and the ugly at VIP Slots. So, let’s not waste any more time and jump right into the review!

Deposit Methods

Ratings Breakdown

Overall

Overall, I would say that VIP Slots is on the right track. As you will see in this review, they are trying to provide you with a huge list of games from some great providers. In fact, there really only need to be a few changes for me increase the overall rating of this casino. When it comes to this highly competitive industry, it really comes down to some fine-tuning that separates the best casinos from the rest. My job is to find those differences and help casino operators improve their business as a whole.

Game Variety

With games from multiple providers, you are bound to find a title or game that is to your liking. From some of the heavyweights in the industry to some of the smaller vendors, the overall game selection at VIP Slots is definitely worth some serious investigation. The one thing stopping this from being a perfect score is the lack of live dealer games at this time.

Banking

Overall, there are many choices for banking options here at VIP Slots, but for me, I would still like to see that list expanded. Perhaps it is based on the countries that the site is trying to attract players from, but to me, the more options, the less likely a deposit is going to be rejected. There are fees associated with many of the withdrawal options, but that is standard in the industry. What I would also like to see is a cryptocurrency option available for players.

Bonuses

While the Welcome Bonus is attractive, there are some hoops to jump through when you dig into the terms and conditions. The site has an interesting way of attracting slots players that is more modern than what many of their competitors offer. I would like to see some more ongoing promotions, as it appears those are reserved for email marketing as opposed to being posted on their site.

Customer Service

The site uses the traditional forms of communication for their support team. I would like to see them modernize a little by adding some additional ways for me to reach them. They do get bonus points for being available twenty-four hours a day.

User Interface

This area of the site could use some serious work. The largest problem that I see is the game lobby navigation; with so many titles to choose from, there needs to be a much better way for players to access the games, so they can choose what is most appealing to them. Overall, the website could use a more modern look and feel.

Mobile Compatibility

Considering there are no native apps for this casino, the mobile versions of the browser games will do the trick for almost all of my readers. The games are almost all there, and as you will see further in the review, the quality is by no means compromised.

The Basics About VIP Slots Casino

As I mentioned earlier, the original VIP Slots Casino brand was launched way back in the late 1990s as part of the English Harbour group of casinos. With all the turmoil facing the online casino industry from 2006 to 2011, the company decided to get out of the business and sell their assets, leaving VIP Slots available for another operator to take over.

Strangely enough, another long-time operator in the online gaming world, CyberRock, is listed as the owner of this site now. This operator has also been in the business since the 1990s, but this relaunch of VIP Slots seems to be recent. I can’t find any information aside from that fact that it appears to have launched again in 2017.

The casino is licensed by the Curacao Gaming Authority, which is a bit of a red flag for me. This regulator is not particularly player-friendly and does not do much in the way of watching over the business practices of their licensees.

One interesting fact about this casino is that despite being licensed in a U.S.-friendly jurisdiction, American players are not allowed to play at the casino. The United States is joined by Canada as seemingly the only two countries on the restricted list at this time.

The Casino

As the VIP Slots site is a casino-only offering, the management team needs to find ways to make it competitive with sites that offer a full suite of online gambling verticals. Personally, I don’t have a problem with a site that is singularly focused. It usually means their marketing and customer service teams are sharper, as they only have one product to become experts on. When I started my review of the casino itself, I had high hopes of what I was going to find.

Software Providers

Right out of the gate, I am thrilled by the number of casino vendor logos I see on the homepage of the casino. Rather than use one provider, VIP Slots goes for a full selection of different-looking content by introducing games form the following companies:

• Rival Gaming
• Vivo Gaming
• Sandstorm
• Betsoft
• iSoftBet
• Pari Play
• Microgaming
• Spinomenal

With this many partners on board, players are in for a real treat, being able to choose from almost 1,000 total games on the site.

Slots

I tend to start my in-depth playing review of a site with the slots catalog. This is for a couple of reasons. First, this is where you will typically find the most unique content, as each software developer has its own look and feel for its slots games.

Second, it is where I can find the huge jackpot games. Sadly, however, amongst the almost 700 slots titles, I could not find the large Microgaming progressives that I have become accustomed to seeing. Perhaps they have chosen not to pay the initial fee to join the progressive network until they are a more established casino.

Aside from that, there are some fantastic titles at VIP Slots, all of which you can play for free if you want to try the games out before spending real money on each spin. Here are just a few of my favorites:

• Jane’s Farm
• Zimba & Friends
• License to Spin
• Sizable Win
• Chef Wars
• Monster Madness
• Double Flash
• Jingle Bells
• Midnight Knights
• Dodge City
• Time Bender
• Arctic World
• Gangland
• Ice Age
• Hammer of Thor
• Book of Spells
• Loch Ness Monster
• …and many more options

Video Poker

I am a huge fan of video poker. The game is the perfect combination of a slot machine and a skill game, and some of the payouts are so good that you can actually swing the odds slightly into your favor! At VIP Slots, you will find the Microgaming video poker games on display, which means you are in for a treat. I counted over twenty games in the lobby, including the following titles:

• Five Draw Poker
• Deuces Wild
• Jacks or Better
• Joker Poker
• All American
• Bonus Poker
• Double Bonus Poker
• Split Way Royal
• Double Joker
• Bonus Deuces
• Tens or Better
• Multi-hand – Bonus Deluxe
• Multi-hand – Joker Poker
• Multi-hand – All American
• Multi-hand – Jacks or Better
• Multi-hand – Deuces Wild
• Pyramid Aces and Faces
• Pyramid Bonus Poker
• Pyramid Bonus Deluxe Poker
• Pyramid Double Bonus Poker
• Pyramid Jacks or Better Poker
• Pyramid Deuces Wild Poker
• Pyramid Joker Poker
• Pyramid Double Jackpot Poker

Table Games

My next stop is always to find a good blackjack table and get a long session started. I love that there are so many games to choose from in the VIP Slots lobby. Even though they are clearly focused on their slots catalog, the fact that this casino offers so many table games is an excellent sign that their management team wants to attract a full complement of casino players.

If you don’t believe me, just have a look at this selection of table games for you to try:

• Punto Banco
• Casino Hold’em
• Blackjack Atlantic City
• Blackjack Reno
• European Roulette
• Stud Poker
• American Roulette
• Vegas Single Deck Blackjack Gold
• Vegas Strip Blackjack
• Vegas Strip Blackjack Gold
• Triple Pocket Hold’em Poker
• Spanish 21 Blackjack Gold
• Spingo
• Premier Roulette
• Multi Wheel Roulette Gold
• Multi-hand European Blackjack Gold
• High Limit European Blackjack
• French Roulette
• Craps
• And many more
• Big 5 Blackjack Gold
• American Roulette
• Atlantic City Blackjack Gold
• Spanish 21 Blackjack
• Baccarat
• Black Jack Instant-Win
• Casino War
• 3 Card Rummy
• Poker3 Heads-Up Hold’em
• Common Draw Roulette

Specialty Games

I have to tell you that these aren’t my favorite games in an online casino, as I find them to be more entertainment than actual gambling. However, based on the sheer volume of titles of specialty games and scratch tickets, I could very well be in the minority when it comes to this opinion. These games provide some big prizes, but bear in mind that just like a paper lottery, the odds of you being a winner are pretty remote. If you are willing to accept this risk, then you will find yourself with a ton of options for games to try at VIP Slots casino. Just have a look at all the titles available to you in this category alone:

• Santa’s Workshop
• Rio Bingo
• Zodiac Fortune
• The Alchemist
• Asteroids Scratch Card
• Fruit Basket
• Ocean Fortune
• Barn Ville
• Dragon Scrolls
• Cash Cuisine
• Star Raiders
• Mega Love
• Cops & Robbers
• Royal Charm
• Whack a Jack
• Wild Champions
• Turtley Awesome
• Triangulation
• Four by Four
• Electro Bingo
• Bubble Bonanza
• Super Skee Ball
• The Witch Race
• Pharaoh’s Gold
• Virtual Racebook 3D
• Instant Keno
• Traditional Keno
• Triple Juice
• Wasabi Fighter
• And so many more

Live Casino

Unfortunately, I did not find any live dealer games in the VIP Slots lobby. Given the growth in popularity of these games over the last few years, I do see this as a bit of a disappointment, as these games round out a perfect online casino offering. I hope that the management team works towards adding them soon, and if they do, I will be sure to let my readers know.

Banking Options

As with most online casinos, one of the biggest struggles on both the players’ and operators’ side is payment processing. Changes in legislation have made it harder for players to get their money to and from sites, and the sites incur such huge fees to do so that they often have to pass costs back to players.

At VIP Slots Casino, the fact that Americans are not allowed to play should open up many more payment options to the site. For now, there are many options, but I personally would like to see more added that focus on the European market specifically.

From what I have read on player forums, the wait times for withdrawals are in line with other sites in the online casino industry. This means you are going to wait a couple of days for methods like e-wallets, and up to seven business days for checks and bank wires.

Deposits

Withdrawals

Bonus Promotions

When it comes to bonuses and ongoing promotions, the site is a little light in my opinion. Now, they do go about their slots promotions in a way that is totally different than most online casinos have traditionally done. I will dive into that in a little more detail in this section.

Welcome Bonus

This is the point where most players will get the maximum amount of value from an online casino. For me, I like to evaluate the Welcome Bonus thoroughly to ensure I pull the most money from the site as soon as I can. This can dramatically swing the overall value of the return on investment, so it is important to review this section.

The Welcome Bonus at VIP Slots gives you the choice of two different bonuses. Each of these bonuses has a component of up to 200 free spins to it, so that is a nice touch. The number of free spins is set according to the amount you deposit (From $25 to $1,000). They also follow a daily schedule as follows:

Day	Game
Day 1	At the Copa
Day 2	Curious Machine Plus
Day 3	Sushi Bar
Day 4	Gypsy Rose
Day 5	It came from Venus
Day 6	Madder Scientist
Day 7	Mr. Vegas
Day 8	Puppy Love
Day 9	Safari Sam
Day 10	The True Sheriff

As for the second part of the bonus, you can either choose from a 200% match bonus or 50% cashback. I prefer the cashback model as in this case it is irrelevant if you win or lose. You will receive $2 back for every $100 you wager up to a maximum of $200 for this promotion. Given that I tend to play higher stakes table games, this makes far more sense to me in the long run.

Slots Store

Rather than have a bunch of deposit bonuses that expire and have to be managed, the site takes on ongoing promotions differently. They offer a storefront that sells spins of their popular slots games at a discount. This is similar to what social casinos do to attract players. As an example, you can find 155 $0.50 spins of Fur Twins for $55 instead of $77.50, a savings of 35%. I LOVE this concept, as it gives the value up front rather than having to earn the bonus by playing a certain number of times. I tried it out once, and while I didn’t win much back in the discounted spins, I will for sure be taking advantage of this offer again.

VIP Store

The one other area where I find a lot of value from a site is the VIP or Loyalty Program. At VIP Slots, there is a small VIP link that you can click on from the homepage, however, when you get to the page, it sure leaves a lot to the imagination. This actually upsets me a bit, as I want a site to be transparent about how the program works and what rewards are available so I can build it all into my ROI calculations.

On the VIP page, the site boasts about comps, a gift catalog, VIP bet limits, daily deposit caps, withdrawals, and tournaments, but you can’t find any more information about them at all. To make matters worse, it tells me that there are five levels, and teases me with what I can expect in level two, but there again is no further information. I really hope the site gets their act in gear and updates this page with some more helpful facts about the VIP program.

Mobile Compatibility

One of the first pieces of information I try to ascertain from a casino site is if the games are mobile compatible, and via what method. I am happy to report back that the games at VIP Slots are, for the most part, mobile-friendly (there are a few of the Microgaming titles that you won’t see in the mobile lobby).

Seeing that the games are built with HTML5, you do not need a native app to play them on your phone or tablet. In fact, there is no app to download anyway. All you need to do is put the address in your mobile browser, and you will be prompted to log in.

What I did notice was that the navigation in the mobile version of the casino lobby was actually a little easier to use than the desktop version. Maybe the team at VIP Slots can mirror that onto their PC version for players who prefer to play from their laptops.

I tested the games on both Android and iOS devices (sorry Blackberry users) and the games played with great speed, and the quality of the graphics was excellent. For my gaming, I think I will stick to playing on the mobile version from here on out.

Customer Support

When I need to contact a casino, it is usually because a game has frozen or I am having a payment issue. With that in mind, I really need a real-time response to my query, so that usually eliminates using email. If you want to have your issue dealt with via email, by all means, use that service, but for me, I prefer to get someone on the line right away.

The site offers both live chat and telephone service to complement the email option. I tried out the live chat (it is hard to miss, as it pops up in the bottom right of the screen the second you bring the site up). The agent responded very quickly and was able to answer my somewhat simple question without any issue.

I am a bit dismayed that a site launching in 2017 doesn’t also have Facebook or WhatsApp as options for support, but maybe the casino is planning to add those in the future.

• 24/7 Live Chat

Summary

Overall, I like what I see from a product perspective at VIP Slots. Yes, it is a slots-focused casino (hence the name!), but that doesn’t mean the table games players are left out in the cold. A great selection of software providers gives players nearly 1,000 games to choose from, and the fact that most of them are mobile-compatible is excellent news.

I will say that, in my view, the site could do a little more work on their marketing and promotions. More offers and a comprehensive explanation of the VIP program would be at the top of my list of items that the site has to improve for me to change my rating.

Verdict

My final verdict is that if you are looking for excellent gameplay, and aren’t too concerned about bonuses and VIP perks, then you should give VIP Slots Casino a try. I think you will be pleasantly surprised with the overall player experience.

FAQ